1 Job in Forest Hill, MD
Jacks Small Engines is Hiring a Customer Service Representative Near Forest Hill, MD
Jacks Small Engines is the e-commerce leader in small engine parts with more than 3 million parts, 400 vendors, and a best-in-class online parts shopping experience. Jacks has a robust online Parts Look-Up platform that allows customers to quickly and easily find what they need, and operates a company-owned warehouse space to fulfill orders through its websites including jackssmallengines.com, snowblowersatjacks.com and mowersatjacks.com.
Why choose Jacks Small Engines?
- Competitive pay: $18/hr
- Weekly pay (every Friday).
- Medical, dental, vision, 401K benefits eligibility after 30 days of employment.
- Vacation time accrues immediately.
- Opportunity for internal growth and employee advancement
- Check out us out here: About Us - Jacks Small Engines
Responsibilities and Duties
- Answering inbound phone calls from end users of outdoor power equipment.
- Providing assistance to customers who have general inquiries or need to troubleshoot a problem.
- Entering orders into our proprietary web-based tool.
- Monitoring call queues to ensure goals are met for call abandonment, average answer speed and service level.
- Ensuring prompt handling of customer emails and correspondence.
- Assisting with technical support / parts lookup.
- Performing other duties as assigned.
- Position requires a High School degree or equivalent.
- 2 years of customer service and/or sales experience in a call center environment.
- Knowledge of small engine and/or automotive parts.
- Analytical skills to include problem identification and resolution.
- Working knowledge of a Windows based computer environment.
- Bi-Lingual a plus.
Job Summary
Full Time
Retail
$32k-40k (estimate)
11/10/2023
07/03/2024
jackssmallengines.com
FOREST HILL, MD
50 - 100
1997
Private
JACK CUMBERLAND
<$5M
Retail
Related Companies
About Jacks Small Engines
Jacks Small Engines is a Maryland-based power equipment retailer that offers engines, replacement parts and accessories for lawn mowers and outdoor power equipment.
The job skills required for Customer Service Representative include Customer Service, Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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