ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below.

Specific activities may change from time to time.

1. Identify, research, post and deposit loan payments received by mail, wire, or ACH, including rejected payments from the lockbox and online payment facility.

2. Reconcile unidentified payments by contacting customers for payment information.

3. Post non-sufficient funds (NSF) returns on accounts and for certain returns contact remitter and Agent to obtain good funds.

4. Process manual check and ACH Origination requests by reviewing and validating proper backup and approvals are included before issuing checks / ACH.

5. Review for accuracy and post account adjustment transactions submitted from other departments.

6. Reconcile payment variances and correct account accordingly.

7. Handle all incoming emails from internal and external customers to resolve account issues and / or misapplication of funds.

QUALIFICATIONS

Required Qualifications :

The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

2. One year of accounting clerical, general ledger and accounts receivables experience

3. Strong 10-key data entry and mathematical skills

4. Attention to detail, ability to multi-task and meet deadlines

5. Strong verbal and written communication skills needed to interact with internal and external clients

6. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Preferred Qualifications :

1. Associate's degree

2. Three years of experience in banking, insurance or related payment processing field

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation : All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.

Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.

Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.

Last updated : 2024-05-07