8 Jobs in Fond Du Lac, WI
Partnered Staffing - Kelly Services is Hiring a Customer Care Representative Near Fond du Lac, WI
Company Description
Kelly Services is looking to hire several Site Logistics Operators/Material Handlers in Knoxville, TN for an industry leading chemical company. For this opportunity, you could be placed as a Chemical Finished Product Operator or a Polymers Packaging/Warehousing/Shipping Operator on a long-term, indefinite assignment. You will be working with chemicals and should be comfortable doing such - either with previous experience or the willingness to learn.
Job Description
Kelly Services has an immediate need for Customer Service Representatives for our client, one of the leading Health Insurance providers located in Fond Du Lac, WI
Customer Care Representative Fond Du Lac WI
Pay Rate: $14.50 per hour
Call Center is open Monday-Friday from 7:00 am - 6:00 pm. (8 hour shifts)
Training (4 weeks) Monday-Friday from 8:00 am-4:30 pm
Anticipated Start Date: 07/31/2017
Duration: 5 months
Primary duties may include, but are not limited to:
• You will respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyze problems and provides information/solutions.
• You must operate a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly document inquiry outcomes for accurate tracking and analysis.
• Develop and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Research and analyze data to address operational challenges and customer service issues.
• You will provide external and internal customers with requested information.
• Under immediate supervision, receive and place follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
• Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
• You will be on the phone 95 % of the time.
• You will need good communications, good writing skills, able to multi-task, decision making skills, sound judgment, talk while typing, follow direction from written workflows and work in a team environment.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Job Summary
Full Time
$35k-44k (estimate)
03/14/2024
07/20/2024
The job skills required for Customer Care Representative include Customer Service, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
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