193 Jobs in Fairfax, VA
Johnson Technology Systems Inc is Hiring a Service Level Manager Near Fairfax, VA
Service Level Manager
Position Description:
Responsibilities:
Serve as a Service Level Manager supporting customers at PD ALTESS. Provides full life cycle support including documentation, project management and customer relationship management for hosted customers at PD ALTESS.
- Works closely with technical teams to deliver customer requirements.
- Negotiates and prepares Service Level Agreements.
- Prepares cost estimates.
- Coordinates customer meetings and records meeting minutes.
- Creates and monitors project plans for various customer requirements.
- Provides interface between PD ALTESS and technical teams to manage projects to schedule.
- Uses BMC Remedy system to enter and monitor customer requirements.
- Participates in customer meetings and clearly communicates project status and issues to customers.
- Supports implementation and sustainment of customer environments with extensive use of Remedy for Change and Incident management. Tracks project schedules and interacts with customer and technical staff daily to manage ALTESS and customer requirements.
Required Skill Set:
- Excellent verbal and written communication skills. Familiar with Excel and MS Project software.
- 5-7 years experience providing project management support in a IT environment
Desired Skill Set:
Technical background is preferred but not required. PMP Certification helpful. Familiarity with ITIL v3 processes, particularly incident, change management and service level management.
Certifications:
- Project Management Professional (PMP) and/or ITIL v3 desired
Security Clearance: DOD Interim Secret as a minimum
Citizenship: US
Job Summary
Contractor
IT Outsourcing & Consulting
$75k-100k (estimate)
04/13/2023
07/19/2024
jtsusa.com
WESTON, FL
25 - 50
2003
JOE MEENAMKUNNEL
$5M - $10M
IT Outsourcing & Consulting
Related Companies
About Johnson Technology Systems Inc
Established in 2003, JTSi is an IT & Engineering Services provider with years of documented experience in the Information Technology and Engineering services field. JTSi has a proven track record for successfully delivering mission critical Professional IT Services to the Public Sector. The JTSi SAP/ERP team delivers high-value business solutions to its clients by clearly understanding their core business needs. JTSi delivers quality services at equitable rates and focuses on constant improvement in all areas of our operation, with a strong commitment to meeting our Customers needs. We view ou ...
rselves more as a Business Partner, rather than merely a consulting services provider. The US Army ERP Services Contract award to JTSi for a ceiling value of $846M is one of the most prestigious awards of the time. At JTSi customer is always first and partnering is our path to customer satisfaction - We do what we say. Visit us at www.jtsusa.com
More
Show Less
The job skills required for Service Level Manager include Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Level Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Level Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Level Manager positions, which can be used as a reference in future career path planning. As a Service Level Manager, it can be promoted into senior positions as a Food & Beverage Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Level Manager. You can explore the career advancement for a Service Level Manager below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
