9 Jobs in Fairfax, VA
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Key Talent Indicator is Hiring a Customer service consultant Near Fairfax, VA
Key Talent Indicator (KTI) is a global HR Tech company with operations world-wide. We are specialist in recruit and develop Talent for our clients.
Location : Fairfax - Virginia - USA
Sector : Telcom
Personnel in charge : No
Functions
- Overall responsibility of developing testing strategy and plans with our client, cross-service teams and third-party partners.
- Architecture, design, implementation and testing in support of architecture designs to be consumed for global deployments.
- Provide technical guidance and advice for the operations and maintenance of the customer's expansive voice network to include patching, upgrading, and introduction of new products to enhance their telecommunication posture.
- Work with the customer's O&M Team and various other organizations to troubleshot and maintain reliable talk paths between voice networks
- Produce and maintain various eDocuments (MSWord, Excel, Visio, PowerPoint, etc) capturing how to manage and maintain communications within the customer's voice network as well as connectivity to other organization's voice networks.
Requirements
- Minimum education : Bachelor’s degree or equivalent years of experience.
- Some specific specialties (master's degree / certification) : Strong technical knowledge and experience with Avaya’s product portfolio, Technical working knowledge and experience with Session Initiation Protocol
- Minimum experience : Must also have at least 5 years of professional experience in the related field, Experience working with Avaya CM implementation and service-related work, Experience working in the support field and direct customer interactions.
- Valuable
- Must Have : Must be a United States citizen holding Top Secret Clearance with full scope polygraph, this is an onsite role at the customer location so candidate must be located in or within a commutable distance to Fairfax, VA area.
Skills
- List of required competencies
- Strong analytical and problem-solving skills for design, coordination and testing of applications
- Leadership skills to guide and mentor the work of less experienced personal
- Good communication skills to communicate with customers, support personnel, and management.
Benefits
- Type of contract : Permanent
- Schedule : In interview
- Salary : In interview
LI-JV1
Last updated : 2024-05-24
Job Summary
Full Time
$39k-48k (estimate)
05/26/2024
05/27/2024
The job skills required for Customer service consultant include Customer Support, Problem Solving, Communication Skills, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service consultant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service consultant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service consultant positions, which can be used as a reference in future career path planning. As a Customer service consultant, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service consultant. You can explore the career advancement for a Customer service consultant below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Consultant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Consultant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Consultant job description and responsibilities
Administer all customer orders, provide appropriate consultation to customer for various products and services and place order accordingly.
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Develop and maintain professional relationship with colleagues and stakeholders to provide exceptional customer care services.
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Analyze customer requirement for product and services and provide consultation to select appropriate product.
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Assist customer service employee and provide backup support.
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Monitor all customer calls, analyze problems for products and services and ensure optimal solution for same.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Consultant jobs
Prior work experience as a Customer Service Consultant will be an added benefit to the candidates.
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Understand the customer’s expectations.
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Deliver contextual-based support.
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Strong communication skills, the ability to work under pressure, a commitment to customer service and computer skills are a necessity for this position.
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Customer Service Consultant focus on deepening their product knowledge and sharpening their customer support skills.
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Step 3: View the best colleges and universities for Customer Service Consultant.
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