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Overall, the role requires taking charge of developing testing strategies and plans in collaboration with our client, cross-service teams, and third-party partners.
It demands a deep understanding and extensive experience with client architecture, design, implementation, and testing to support architecture designs for global deployments.
The job requires staying updated with the latest trends and technologies in this constantly evolving field. Key responsibilities include experience with client CM implementation and service-related work, working in the support field with direct customer interactions, and possessing strong technical knowledge of the client’s product portfolio.
Additionally, the role requires technical working knowledge and experience with Communication Manager, Session, and System Manager, as well as technical working knowledge and experience with Session Initiation Protocol.
Knowledge and experience with the client’s Contact Center portfolio are also essential. Other required skills include strong personal computer and business solution software skills in application administration, design, and architecture.
Strong analytical and problem-solving skills for the design, coordination, and testing of applications are also necessary.
Leadership skills are essential for guiding and mentoring less experienced personnel. Good communication skills are needed for interacting with customers, support personnel, and management.
The ability to work in a team environment and a high tolerance for stressful situations are also required. A bachelor’s degree or equivalent years of experience is necessary.
The role also involves providing technical guidance and advice for the operations and maintenance of the customer's expansive voice network.
This includes patching, upgrading, and introducing new client products to enhance their telecommunication posture. Responsibilities also include monitoring, managing, and maintaining voice call flow traffic across numerous PRI / H.
323 / SIP trunk groups connecting to client products and other telecommunication platforms. Migrating call flows away from TDM-PRI & H.
323 trunk groups onto SIP peering connections via AAR / ARS Analysis / Conversion tables and Route Patterns is also part of the role.
Additionally, managing a bash script application to assist end users in administering their login accounts in hundreds of client and non-client servers, as well as managing dozens of non-person accounts in hundreds of client and non-client servers that perform automated functions for the customer.
The role also involves working with the customer's O&M Team and various other organizations to troubleshoot and maintain reliable talk paths between voice networks.
Producing and maintaining various eDocuments (MSWord, Excel, Visio, PowerPoint, etc.) capturing how to manage and maintain communications within the customer's voice network as well as connectivity to other organization's voice networks is also a key responsibility.
Qualifications : Must-Haves : - Top Secret Clearance with full scope polygraph. - Located within a commutable distance from Fairfax VA, as no hybrid work schedule is available.
Last updated : 2024-05-17
Full Time
$39k-48k (estimate)
05/18/2024
08/17/2024
The job skills required for Customer service consultant include Customer Support, Problem Solving, Communication Skills, Leadership, Analysis, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service consultant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service consultant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service consultant positions, which can be used as a reference in future career path planning. As a Customer service consultant, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service consultant. You can explore the career advancement for a Customer service consultant below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Consultant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Consultant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Consultant job description and responsibilities
Administer all customer orders, provide appropriate consultation to customer for various products and services and place order accordingly.
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Develop and maintain professional relationship with colleagues and stakeholders to provide exceptional customer care services.
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Analyze customer requirement for product and services and provide consultation to select appropriate product.
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Assist customer service employee and provide backup support.
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Monitor all customer calls, analyze problems for products and services and ensure optimal solution for same.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Consultant jobs
Prior work experience as a Customer Service Consultant will be an added benefit to the candidates.
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Understand the customer’s expectations.
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Deliver contextual-based support.
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Strong communication skills, the ability to work under pressure, a commitment to customer service and computer skills are a necessity for this position.
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Customer Service Consultant focus on deepening their product knowledge and sharpening their customer support skills.
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Step 3: View the best colleges and universities for Customer Service Consultant.