Salary :

$103,143.87 - $171,905.55 Annually

Location : FAIRFAX (EJ32), VA

FAIRFAX (EJ32), VA

Job Type : FT Salary W BN

FT Salary W BN

Job Number : 24-01341

24-01341

Department :

Information Technology

Opening Date : 05 / 25 / 2024

05 / 25 / 2024

Closing Date :

6 / 7 / 2024 11 : 59 PM Eastern

Pay Grade : Posting Type :

Posting Type :

Open to General Public

Job Announcement

Provides oversights of the county's Unified Communications support for operational activities and coordinates with contractors and outside service providers.

Responds to service requests to the various user constituents (Fairfax County and Virginia State agencies) within the Government Center, in the areas of agency call / contact centers, call recording functions to include Interactive Voice Response (IVR).

Works with agency representatives in analysis and documentation of technical business processes and develops appropriate solutions that meets customer's requirements.

Manages installs, operations, and maintenance of Video Teleconferencing Communications (VTC) solutions, telephony, and unified messaging platforms.

Performs expert consultation relating to small to large-sized space planning and renovation efforts. Oversees operations on field inspections, cutovers, installations, and site-level issues.

Works as a SME in directing programs for the Unified Communications Infrastructure and associated systems. Oversees activities of the UC Branch and emergency services and coordinates with any renovation efforts related to the county.

Makes recommendations and provides guidance on customer agency operations and efforts in IT relating to the county. Determines staffing, resources and skills requirements related to IT operations and projects.

Provides oversight to DIT leadership on UC strategies regarding Enterprise-wide systems and policy.Employment Standards

MINIMUM QUALIFICATIONS :

Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to") Possession of a bachelor's degree in computer science, or closely related field;

plus six years of experience in systems design, development, and maintenance in a large information systems environment, including considerable supervisory experience.

NECESSARY SPECIAL REQUIREMENTS : The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS :

At least five years of Managing Telecommunications platforms.At least five years of experience working with 911 emergency center in communications.

Knowledge of PBX functionalities and Voice / Telephony componentsKnowledge of cloud-based telephony solutions such as MS Teams, Cisco WebEx, Zoom, etc.

Understanding of call routing, trunking, and dial plans.Knowledge of Unified Communication operations and procedures.Knowledge of Contact Center functionality and procedures.

General knowledge of IVR and call recording applications.Knowledge of converged technology protocols.Basic understanding of H.

323, VoIP and SIP protocols.Understanding of DHCP, VLAN, and Communications desktop application configurations.PHYSICAL REQUIREMENTS : Work is predominately sedentary conducted in normal office environment with some need to access equipment.

All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE : Panel interview and may include exercise.

The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home () and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and / or interview processes per the Americans with Disabilities Act.

Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO / AA / TTY.

LI-JT1

Merit Positions

Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following : Medical / Vision / Dental Insurance CoverageGroup Term Life InsuranceLong Term DisabilityLiveWell ProgramFlexible Spending ProgramsPaid Leave (annual, sick, parental, volunteer activity, and more!)Paid HolidaysContributory Retirement PlanDeferred CompensationEmployee Assistance ProgramEmployees' Child Care CenterCommuter Benefit ProgramContinuous Learning Opportunities

NOTE : Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program : https : / / studentaid.

For additional details please visit the

Non-Merit Positions

Non-Merit Benefit Eligible : scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.

Medical / Vision / Dental Insurance CoverageFlexible Spending ProgramDeferred Compensation

Temporary : scheduled to work a maximum of 900 hours in a calendar year.

No benefits

What is the highest level of education that you have completed?

Less than 12th gradeHigh school diploma or GEDSome collegeAssociate's degreeBachelor's degreeMaster's degreeDoctorate degree

If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a degree.

Less than 45 quarter hours45 to less than 90 quarter hours90 to less than 135 quarter hours135 to less than 180 quarter hours180 or more quarter hoursLess than 30 semester hours30 to less than 60 semester hours60 to less than 90 semester hours90 to less than 120 semester hours120 or more semester hoursNot applicable

Please indicate the major(s) or minor(s) for your completed degree(s). Check all that apply.

Computer scienceInformation technologyOther (related field)Other (non-related field)Not applicable

If you answered "Other (related field)" or "Other (non-related field)" for the previous question, please list all of your majors and minors.

If this question does not pertain to you, or you do not have a degree, enter "Not applicable".

How many years of full-time equivalent professional experience in systems design, development, and maintenance in a large information systems environment do you possess?

NoneLess than one yearOne to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive to less than six yearsSix to less than seven yearsSeven to less than eight yearsEight to less than nine yearsNine to less than ten yearsTen years or more

How many years of full-time equivalent supervisory experience do you possess?

NoneLess than one yearOne to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive years or more

How many years of full-time equivalent experience do you have in UC design, development, and maintenance in a large-scale environment?

NoneLess than one yearOne to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive years or more

Please identify the type(s) of technical management experience you have had. Check all that apply.

Unified CommunicationsVideo TeleconferencingIVRContact / Call CentersTelephonyH.323 / SIP ProtocolsIT Project ManagementNone of the above

How many years of experience managing enterprise-wide telecommunications solutions and / or video teleconferencing do you possess?

NoneLess than one yearOne to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive years or more

How many years of experience do you have working or managing in a Network Operating Center (NOC) environment?

NoneLess than one yearOne to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive years or more

How many years of supervisory experience of professional staff do you possess?

NoneLess than one yearOne to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive years or more

How many years of experience do you have with working with large scale enterprises, cross functional IT organizational from design to deployment?

NoneLess than one yearOne to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive years or more

How many years of full-time equivalent experience in working with or coordinating 911 emergency center communication environments do you possess?

NoneLess than one yearOne to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive years or more

Required Question

Last updated : 2024-05-27