Department: Operations

Supervisor: COO

Classification: Full Time, Hourly (Non-Exempt)

Introduction:

This position is responsible for assisting various departments in operations on a daily basis.

Essential Duties and Responsibilities:

• Audit show specials after buying conferences (virtual and in person) for both UniPro and Afflink.
• Document new processes, procedures and forms documentation in accordance with company documentation development standards.
• Conduct and attend all relevant meetings associated with job functions.
• Work cohesively with all departments to ensure detailed and specific processes are documented.
• Perform all related processes and procedures publication functions as required.
• Complete all tasks directly and on time.
• Proofread and edit all documentation at various stages of production.
• Use internal reporting tools and database to analyze and refine on-time delivery reports for the Transportation department.
• Weekend availability may be required as needed.
• Process customer orders via sales team members or customers.
• Proofread and/or edit orders to ensure accuracy.
• Respond to general customer inquiries and troubleshoot issues.
• Process customer credits.
• Take necessary steps to set up online customers.
• Process special orders, drop shipments and document accordingly.
• Place drop ship orders with vendors.
• Manage all credits on credit memo line issued by drivers via spreadsheet.
• Maintain back-order screen.
• Support sales team with their customers during vacation or sick leave.
• Other duties as assigned.

Experience and Qualifications:

• Associate or Bachelor's Degree in related field preferred.
• Experience working in a distribution/transportation environment preferred.
• Position requires a high degree of accuracy, good organizational skills and ability to follow instructions.
• Knowledge of BFC, AS400 and Forward Thinking.
• Experience in a DOS based ERP environment preferred.
• Strong working knowledge in MS Office Suite (Outlook, Word, Excel and PowerPoint).

Physical Qualifications:

• Sit, bend, reach, casual dexterity for document processing and verbal and written communications.
• Occasional warehouse environment with noise, dust, odors
• Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.