Job Overview

This position’s primary responsibility is the coordination and technical hands-on implementation of strategic projects relative to growth of the networking infrastructure and technology. Secondarily, the incumbent is expected to work hands-on in all infrastructure activities in support of the Citadel Federal Credit Union LAN/WAN, including administration of servers, desktops, software applications and networking hardware.

Responsibilities

Organizational and Departmental Strategic Projects:

• Ensure effective and timely implementation of projects following the ITIL processes.
• Create and deliver project plans, progress reports and technical documentation throughout the life of projects.
• Act as the primary project manager and/or technical lead on projects.
• Work with the business units to analyze software and hardware needs.
• Collaborate with each department to determine how software updates, enhancements and new modules will effect and change operations within the department and credit union.
• Communicate and record client needs, issues, and internal needs when applicable and provide follow up feedback to involved parties.
• Thoroughly test and document all updates, enhancements and new modules.
• Document all software for training purposes.
• Create and update internal reports.
• Demonstrate ability to learn, understand, and apply new technologies.
• Conform to shifting priorities, demands and timelines.
• React to project adjustments and alterations promptly and efficiently.
• Cross-train other department staff members on new technology implementations.
• Work with outside vendors to optimize performance of the network.
• Develop strategic plans for future implementations relating to hardware and software.
• Participates in budget research and preparation.

LAN/WAN Administration:

• Assume a Level 3 support role for escalated Help Desk tickets.
• Ensure that written procedures are documented for all functions within the IT Department and are updated as needed.
• Act as backup for the Senior and Junior Network Administrators to maintain operations.
• Participate in disaster recovery planning and quarterly testing to ensure the prompt and continued delivery of all information services.
• Responsible for quality reviews and standards; participates in audits.
• Perform additional duties as assigned.

Expectations:

• Projects an image of professionalism in appearance and manner:
  • Always abides by Citadels’ dress code.
  • Communicates effectively with departments. Listens attentively, provides information with clarity and always uses proper and polite communication skills.
  • Demonstrate adaptability when interacting with credit union employees and management.
  • Adheres to Citadel policy of confidentiality 100% of the time.
  • Arrives promptly to work. Schedules time off in accordance with policy.
• Must be willing to be on call after hours.
• Must possess a strong desire to be part of a winning team.
• Continually develops a full understanding of the LAN/WAN.
  • Keeps professional skills up to date and consistent with current technology.
• A high energy individual who can multi-task and work well in stressful situations.

Qualifications and Education Requirements

• Minimum of five years banking, networking and/or project management experience required.
• Working knowledge of the various networking architectures and protocols.
• Working knowledge of Network Capacity Planning, Performance Monitoring/Management and Network Design Architecture.
• Experience in Windows based networks and related protocols required.
• Experience with Exchange and Citrix environments preferred. MCSE Certification required.
• VCP Certification preferred.
• CCA Certification preferred.
• CCNA and/or CCSP Certification preferred.
• Process management experience/certification preferred (ITIL/MOF).
• Bachelor’s Degree in related field required.
  • Five years demonstrated technical network experience may be substituted in lieu of degree.

Functional Area Skills/Knowledge:

• Experienced professional requiring little or no supervision.
• Analytical Skills - process flow analysis, systems analysis.
• Ability to learn and apply new technologies effectively.
• Ability to diagnose technical problems quickly and develop effective solutions.
• Strong familiarity with project management software such as MS Project.
• Business/Professionalism Skills - professional judgment and presence are required.
• Excellent oral and written communication skills required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)