ABOUT TRAILBORN

Trailborn was founded on a simple idea: Life Should Be an Adventure. We build design-forward, experiential hotels to pull people out of the daily grind and into the great outdoors. Our locations are at the heart of our country's most extraordinary outdoor destinations, from national parks to wine country, and snow-capped mountains to sun-soaked beaches. Trailborn's debut location launched in 2023 at the entrance to Rocky Mountain National Park in Estes Park, Colorado, with hotels to follow in the Grand Canyon, Mendocino, CA, Highlands, NC, and Wrightsville Beach, NC. This is just the beginning.

Join our team as a Guest Service Agent and be part of a dynamic hotel environment where you can provide exceptional service to our guests. As a Guest Service Agent, you will be responsible for ensuring that our guests have a positive experience from check-in to check-out. You will have the opportunity to interact with guests from all over the world and assist them with their needs during their stay.

At our hotel, we value teamwork, professionalism, and providing outstanding service. We offer competitive pay rates and opportunities for career growth within our company. If you have a passion for hospitality, excellent communication skills, and enjoy working in a fast-paced environment, we would love to hear from you.

Please note that this position may require working evening shifts, weekends, and holidays based on the needs of the hotel.

To apply, please submit your resume. We look forward to reviewing your application and potentially welcoming you to Trailborn.

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction

Requirements
- Previous experience in hospitality or customer service preferred
- Excellent phone etiquette and communication skills
- Strong interpersonal skills with the ability to build rapport with guests
- Knowledge of hotel operations and guest relations
- Proficient in using hotel management software systems
- Ability to handle multiple tasks simultaneously in a fast-paced environment
- Attention to detail and problem-solving skills
- Ability to work flexible hours, including nights, weekends, and holidays
- Fluency in multiple languages is a plus

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays.

Trailborn is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal or state law. Trailborn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Trailborn's employees to perform their job duties may result in discipline up to and including discharge.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Expected hours: 16 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift

Work setting:

• In-person

Ability to Relocate:

• Estes Park, CO 80517: Relocate before starting work (Required)

Work Location: In person