7 Jobs in Espanola, NM
NORTH CENTRAL REGIONAL TRANSIT DISTRICT is Hiring a Customer Service Representative I Near Espanola, NM
- Follows daily routine for workday preparations and planning by utilizing District software; prepares “demand” and “set route” assignments; receives and schedules next-day “demand” calls from the general public; distributes daily manifests to paratransit/on-demand drivers; updates drivers as needed in software program.
- Utilizes District software to maintain daily ridership numbers; receives and processes driver ride reports, calculates total ridership, enters data into software fields and generates various automated reports from software application; may use customized spreadsheets as needed; analyzes and solves problems on related software for end users; provides a wide range of in-depth technical assistance to end users.
- Operates a multi-channel radio system to receive and transmit calls; ensures effective and timely communication with drivers; receives and disseminates incoming calls from the public; ensures compliance with FCC Rules and Regulations and NCIC and District rules and Regulations governing radio operations; acts as the direct communicative link between drivers, transit security, supervisors, law enforcement, and emergency responders during accidents, incidents, or community crisis.
- Logs all incoming and outgoing telephone and radio calls as required; maintains accurate and detailed logs on radio, telephone, referrals, and other various logs needed to complete schedules for vehicle operators and for reporting purposes; completes shift reports with pertinent details on a daily basis.
- Creates tally sheets and spreadsheets for all routes within the district; organizes binders with needed documents; prepares, maintains, and provides all current schedules for drivers.
- Provides end-user training and advice on communications and dispatch software and equipment to current employees, new employees, and management personnel.
- Facilitates full utilization of software solutions for provision of customer services, driver route adherence, and management and compliance with traffic laws and District policies.
- Sets up traffic safety control devices, cones, and barricades, as necessary.
- Observes and complies with all District and mandated safety rules, regulations, and protocols.
- Customer Service Representative I/II: Possession of a high school diploma or G.E.D. required.
Experience:
- Customer Service Representative I: One (1) year of experience in customer service and clerical duties.
Job Summary
Full Time
Transportation
$34k-42k (estimate)
05/08/2024
10/31/2024
ncrtd.org
GUACHUPANGUE, NM
<25
2004
<$5M
Transportation
Related Companies
The job skills required for Customer Service Representative I include Customer Service, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative I positions, which can be used as a reference in future career path planning. As a Customer Service Representative I, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative I. You can explore the career advancement for a Customer Service Representative I below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
