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We are seeking an experienced Quality Assurance Specialist to oversee call center operations and customer service touchpoints to ensure the delivery of a high-quality service model. The Quality Assurance Specialist will be responsible for developing and implementing quality assurance processes, evaluating both call center and in-office interactions, driving continuous improvement initiatives to optimize performance.
The ideal candidate will have a strong background in call center operations, quality assurance methodologies, and data analysis, along with exceptional leadership and communication skills.
This role can is In-Person/Hybrid in our Englewood, NJ office. Remote work may be considered for the right candidate.
At Diamond Braces, we believe in creating a brighter future and enhancing the quality of life through healthier smiles. Upholding our “No Smile Left Behind” philosophy, our mission is to offer customer-centric orthodontic care that is founded on Affordability, Accessibility, and Amazing customer service (the ‘AAA Experience’). We are committed to ensuring every individual can embrace the confidence that comes with a healthy and happy smile.
Since our founding in 2000, Diamond Braces has continued to earn the trust of thousands of clients and create better access to orthodontic care throughout the Tri-State area. We have created over 100,000 new smiles (and counting) and expanded to include multiple locations, with over 60 Orthodontic practices providing high-quality care for our patients. Our vision is to treat patients and employees with the highest ethical standards.
Our goal for the future is to increase our footprint through underserved communities and provide quality orthodontic care for generations to come. We have become known for being one of the most experienced and affordable orthodontic providers, passionate about delivering expert care and making people smile.
What you can expect with a career at Diamond Braces:
Full Time
$86k-105k (estimate)
05/05/2024
07/04/2024
cliftonbraces.com
Ste Clifton, NJ
<25
The job skills required for Quality Assurance Specialist (Call Center/Customer Service Operations) include Quality Assurance, Customer Service, Leadership, Initiative, Continuous Improvement, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Quality Assurance Specialist (Call Center/Customer Service Operations). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Quality Assurance Specialist (Call Center/Customer Service Operations). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Quality Assurance Specialist (Call Center/Customer Service Operations) positions, which can be used as a reference in future career path planning. As a Quality Assurance Specialist (Call Center/Customer Service Operations), it can be promoted into senior positions as a Quality Assurance Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Quality Assurance Specialist (Call Center/Customer Service Operations). You can explore the career advancement for a Quality Assurance Specialist (Call Center/Customer Service Operations) below and select your interested title to get hiring information.