The Business Solutions Team prides ourselves on providing teams the ability to service our customers easily. That is why we're looking for a Salesforce Administrator who can help develop and enhance the systems that allow us to deliver value to our customers.

You can't wait to learn about Articulate's business so that you can build tools and enhancements to remove friction from our business processes.

Articulate is a fully distributed company that offers a high degree of autonomy. As part of our talented and driven Business Applications Team, you'll work closely with an awesome group of marketing, sales, customer support, customer success, and finance people.

The ideal person for this job is a multi-talented Salesforce Administrator who thrives on helping the business. Your day-to-day responsibilities will include working with multiple teams within the company to identify issues, executing day-to-day configuration, support, maintenance and improvement of our salesforce platform.

Here's a smattering of the tech you'll be working with : Lightning Flow, SOQL, Workflow, GearSet, GitHub, Marketo, Avalara, Billing Platform, Stripe, Chargebee, Salesforce Revenue Cloud (CPQ), Salesforce Sales Cloud, Salesforce Service Cloud, Gainsight, Cloud4J, and Okta

What you'll do :

• Leads Salesforce initiatives with an emphasis on Salesforce best practices and scalability for future growth
• Delivers complex end to end Salesforce CRM solutions including, but not limited to Service & Sales cloud specific features / functionality
• Collaborates on key projects to determine business alignment, needs, and system requirements
• Participates in solution design, research, decision-making and testing
• Tracks work progress / status, identifies risks / constraints and shares / escalates issues as necessary
• Effectively applies critical thinking to understand and solve problems, makes well thought-out decisions to quickly and positively create results
• Troubleshoots and resolves advanced user issues as they arise
• Thoroughly documents work for reference, troubleshooting, and future iteration
• Has a strong ability to evaluate 3rd party integrations and how they will have an impact on overall system performance.

What you'll need :

• 8 years of experience in IT
• 8 years of Salesforce Administration experience
• Strong research, troubleshooting, and problem solving skills with the ability to work autonomously or as part of a team
• Experience with Sales Cloud, Service Cloud, Partner Communities, and Force.com

Nice to haves :

• At least 4 years working with Salesforce Service Cloud
• At least 2 years working with Salesforce Partner Communities
• You have a strong understanding of Salesforce best practices
• You have an understanding of Agile methodologies

The pay range for this position is $99,000 to $149,900 for all US locations. Articulate takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.

This position is also bonus eligible. Articulate also offers a robust suite of benefits, check out the website for a full list.

Last updated : 2024-06-11