Position Summary

The Sales Assistant is responsible for assisting Travel Consultants in sales, administration, and preparation of all operational components and documents related to a booking.

Responsibilities and Accountabilities

• Provide sales support to Travel Consultants as assigned.
• Maintain A&K service and communication standards.
• Act as point of contact when Travel Consultant is not available including but not limited to vacations, meetings, and trainings.
• Good working knowledge of Travel Studio, all guest profiles, and itinerary information in Travel Studio.
• Create and format proposals from routings or custom itineraries as provided by DMCs utilizing

itinerary blocks or as built-in Travel Studio. Ensure that inclusions / exclusions accurately reflect terms for all destinations included in the proposal, as well as any special terms.

• Monitor DMC correspondence to ensure all confirmation has been received for services and send the final itinerary to DMC to ensure quality control
• Follow up with guests / Travel Agents on additional services requested, and collect missing information and itinerary details.

Communicate updates to DMC or appropriate parties

• Monitor TC Mailboxes for operational actionable items on a daily basis
• Prepare personalized documents
• Create special inclusions in collaboration with the Travel Consultant
• Research competitive online pricing
• Coordinate and drive updates with the Travel Consultant on all reporting
• Collaborate with Travel Consultant when gaps in services are identified
• Ensure that booking financials are balanced, process payments, all extra services are paid in full, and appropriate notations in the record regarding booking margins in order to release final documents.
• Assist Guest Relations when post-tour issues require investigation into historical documentation
• Maintain a harmonious working relationship with guests, Travel Agent partners, colleagues, and vendors
• Special projects or other related duties as required.
• Develop knowledge, skills, and abilities in the areas of : Proper telephone etiquette and sales techniquesWriting skillsAccounting and costing protocol and proceduresGeographyA&K DMCs and Third-Party Suppliers

Skills and Abilities

• Strong multi-tasking skills and flexibility required
• Global Geography and destination knowledge
• Detail-oriented with excellent organizational skills
• Ability to work in a team environment
• Ability to work independently and within specified deadlines
• Excellent verbal / written communication skills and phone demeanor
• Must be proficient with all Microsoft Office applications and Internet search engines
• Basic Sabre skills preferred
• Knowledge of Internet search engines
• Must read / write / speak English

Education and Experience

Travel School or a college degree preferred

High School diploma required

Relevant travel industry experience preferred

Special requirements

• Evening, weekend, and approved overtime may be required

Last updated : 2024-05-20