Are you looking for an organization that values your experience? Are you a skilled customer service professional ready to take your career to the next level? If so, keep reading!

Tropical FCU (TFCU) is a Sun-Sentinel Top Workplace SIX years in a row. Being part of TFCU will provide you with opportunities to engage by learning, growing, contributing, collaborating, and developing professionally. Join us for a great employee experience focused on engaging employees and members alike.

This is a high visibility/high member contact position, thus providing world-class service is essential. Responsibilities include processing and posting members’ financial transactions, providing account information and cross-selling services and products to meet the member's needs, performing clerical and / or administrative duties, and providing backup support to other staff within the branch as needed.

JOB SPECIFIC DUTIES

• Greet and welcome members and visitors to the credit union in a courteous, professional, and timely manner.
•  Process member transactions, including deposits, withdrawals, and loan payments; sell cashier’s checks, and traveler's checks to members; transfer amounts from member accounts as directed while ensuring compliance with Federal laws, State law, and Credit Union policies and procedures.
• Posts transactions to member accounts and maintains member records.
• Balance cash drawers daily and periodically.
• Research and resolve discrepancies and report discrepancies to the supervisor. Assist in balancing the ATM and other cash dispensers.
• Review credit union products and services based on member needs which are obtained by reviewing the member’s profile.
• Actively cross-sell products and services in order to enhance the Member experience.
• Maintain up-to-date and comprehensive knowledge of all credit union products and services, State and Federal regulations that are applicable to the transactions performed in the cashier/teller area, and cross-sell opportunities.
• Achieve personal referral and sales goals by proactively identifying referral opportunities utilizing the fundamentals of sales and profiling skills. Actively participate in Sales Promotions and campaigns.
• Provide members with general and/or specific information related to credit union products or services.
• Alert branch management or Security of any suspicious activity regarding transactions including forgery, theft, fraud, kiting, etc.
• Complete Currency Transaction Reports (CTR) and Suspicious Activity Reports (SAR) and other regulatory compliance documentation as
• Ensures that work area and equipment are clean, secure, and well maintained in accordance with Credit Union policies and procedures.
• In addition to any other assigned training courses, online BSA and OFAC courses must be completed at least annually, as made available by the Training and/or Compliance Departments.
• Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, Fair Lending, and Credit Card Act.
• Comply with all TFCU policies and procedures to ensure compliance with such regulations.
• Performs other duties as required with or without accommodation.

We offer Excellent Benefits such as:

• • Medical, Dental and Vision Insurance
  • Retirement Profit Sharing 401K Plan
  • Accident, Cancer and Hospital Indemnity Plan
  • Prepaid Legal
  • Voluntary Life Insurance
  • Pet Discount Program
  • Paid Time Off/ 11 Paid Holidays
  • And so much More!