3 Jobs in Des Plaines, IL
Shartega IT, Inc. is Hiring a Service Desk Technician Near Des Plaines, IL
Basic Functions:
- Provide technical assistance with computer hardware and software
- Resolve issues for clients via phone, in person, or electronically
- IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
- IT Support relating to technical issues involving Apple’s core business applications and operating systems.
- IT Support relating to technical issues involving our clients core business applications.
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.
- System documentation maintenance and review in ConnectWise.
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
- Improve customer service, perception, and satisfaction.
- Fast turnaround of customer requests.
- Ability to work in a team and communicate effectively.
- Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
- Escalate service requests that require engineer level support.
- Responsible for entering time and expenses in ConnectWise as they occur.
- Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
- Enter all work as service tickets in ConnectWise.
- Advanced understanding of operating systems, business applications, printing systems, and network systems.
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
- Diagnosis skills of technical issues.
- Ability to multi-task and adapt to changes quickly.
- Technical awareness: ability to match resources to technical issues appropriately.
- Service awareness of all organization’s key services for which support is being provided.
- Understanding of support tools, techniques, and how technology is used to provide services.
- Typing skills to ensure quick and accurate entry of service request details.
- Self-motivated with the ability to work in a fast moving environment.
- BA/BS, preferably in computer science or a related field.
- 1-3 years of IT or related experience
- A , Network , CCT, CCENT, CMNA, MCP Certifications a plus
- Competitive salary based on experience and qualifications.
- Premier health, dental, and vision benefits
- 401K Retirement Plan
- Full on the job training & support.
- Fun working environment and culture
- Work from home days
- Great opportunity for advancement
Shartega IT is a leading managed IT provider in Chicago IL and surrounding areas. Our mission is to provide business with a Complete IT management and support solution, acting as a trusted partner to ensure IT works all the time every time for the company and protect its critical data and customers so they can focus on their core business.
Job Summary
Full Time
IT Outsourcing & Consulting
$49k-61k (estimate)
07/20/2023
07/30/2024
shartega.com
DES PLAINES, IL
100 - 200
Private
JAKE KUNDA
$10M - $50M
IT Outsourcing & Consulting
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The job skills required for Service Desk Technician include Customer Service, IT Support, Technical Support, Service Desk, Operating System, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Technician positions, which can be used as a reference in future career path planning. As a Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician. You can explore the career advancement for a Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
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A help desk technician responds to customer queries to provide technical assistance.
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A good help desk technician has the right balance of knowledge, communication skills, and patience.
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Service Desk Technician support technology customers via phone, online and occasionally on-site.
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Service Desk Technician need a deep understanding of computer hardware and software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
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As technology changes, so too will the role of the service desk.
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Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
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As businesses grow, their need for competent help desk support will grow.
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Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
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Step 3: View the best colleges and universities for Service Desk Technician.
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