11 Jobs in Des Moines, IA
Heartland Veterinary Partners is Hiring a Client service representative Near Des Moines, IA
About
Grand Avenue Veterinary Hospital isproud to have served the West Des Moines area for over 50 years.Our veterinary hospital is fortunate to be staffed with twoexperienced licensed veterinarians Dr.
Christy Wauhoband Dr. Emily Gearig.
Our team is committed to educatingour clients on how to keep their pets healthy yearround byproviding education about nutrition wellness care andparasites.
PositionPurpose
Reporting into the PracticeManager the Client Service Representative (CSR) provides anexceptional experience to our clients during every interaction.
The CSR manages practice reception (visitorand telephone) maintenance of veterinary medical records accountsmaintenance cash processing data entry word processing and mailservices.
The CSR applies practical knowledge of practice processesand services the basic rules and regulations governing visitors andanimal patient treatment and veterinary record requirements andterminology to ensure every patient is wellcared for and everyclient has an exceptionalexperience.
ClientService RepresentativeCompetencies
- Patience& Compassion : Remainingprofessional while still making Doctors teammates clients andpatients feel as comfortable as possible regardless of thesituation or challengespresented.
- Collaboration& Teamwork : Carefullycoordinating actions with practice team members. Quicklyincorporating feedback to ensure positiveresults .
Sharing ideas and being open toother’sideas.
- Communicating : Conveying patient visit outcomes to clients and teammates to ensuresuccessful client care applying excellent written and verbalskills.
- ActiveListening : Following theexpressed wishes of teammates andclients .
- ClientSatisfaction : Ensuring allactivities and interactions result in the highest level of clientsatisfaction.
EssentialResponsibilities
- Leadspractice opening and closing procedures per Practice Managerinstructions and practiceprocedures.
- Ensuresall public areas are clean and presentable for patients; cleans andstraightens areas including the front desk reception area waitingarea office public bathroom(s) and examrooms.
- Processescash checks charge card payments and credit accountpayments.
- Schedulesappointments for the clinic adhering to practice and Doctorpreferences and ensure appropriateworkflow.
- Assistsin the updating of client / patient files asneeded.
- Preparesand sends clientcorrespondence.
- Sendsreminder notices to clients for periodic notifications; conductsrecalls to clients on a timely basis from a call backlist.
- Performsa backup of the computer system on a regular basis asdirected.
- Performsand oversees the performance of posting dailybusiness.
- Welcomesclients and patients to the practice with a warm and friendlydemeanor and ensures an excellent experience during the practicevisit.
- Answersincoming telephone calls applying proper telephoneetiquette.
- Presentsclients with medications instructions new client kits and any othertake homeitems.
- Handlesemergency situations with great care patience and followingestablished clinic policies andprocedures.
- Addressesclient concerns in a calm appropriate manner ensuring everyexperience ends insatisfaction.
Requirements / Qualifications
- Fullorparttime
- Abilityto work onweekends
- Highschool diploma orequivalent
- Previousveterinary experiencepreferred
- Clientsatisfaction referencespreferred
- PracticesOSHA safety techniques including properPPE
BenefitsOffered
- Paidtimeoff
- Healthinsurance; dental insurance; visioninsurance
- Retirementbenefits oraccounts
- Bonusincentive
- Flexibleworkschedules
- Careerand professionaldevelopment
Last updated : 2024-05-25
Job Summary
Full Time
$39k-49k (estimate)
05/26/2024
08/25/2024
heartlandvetpartners.com
Chicago, IL
50 - 100
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Quotes from people on Client Service Representative job description and responsibilities
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