18 Jobs in Denver, CO
Solari is Hiring a Senior IT Specialist Near Denver, CO
The Job/What You'll Do:
Serves as lead over help desk and specialist positions. Provides support, training, and mentorship to new staff. Serves as an escalation point for basic technical issues, hardware management and application support.
Responsibilities:
- Shares in the responsibilities of the tasks assigned to Helpdesk and Specialist team members
- Act as Subject Matter Expert and Tier 2 support for Help Desk Technicians & Help Desk Associate staff
- Perform full system imaging, reimaging, and deployment of assets
- Create, maintain and share technical documentation and Standard Operating Procedures (SOP) for use by Help Desk and Specialist Team members
- Ensure security is integrated into all aspects of help desk and specialist workflow and procedures
- Conduct blameless root-cause analyses for all the incidents, learn from the mistakes and deploy actionable monitoring and institute process changes for future prevention
- Provide technical direction and task prioritization to helpdesk and specialist team for daily support duties
- Guide and coach junior members of the team to advance their thinking and improve their skill set
- Sets on-call rotation schedule for application support
- Works in partnership with program operations and leadership to improve overall efficacy and team performance by providing coaching, feedback, support and training to improve individual and team performance and well-being.
- Other duties as assigned
Knowledge, Skills, Abilities:
- Ability to prioritize and manage time, handle confidential or sensitive information professionally, act with a sense of urgency
- Travel to other locations periodically
- Ability to act professionally and maintains appropriate boundaries with clients and staff.
- Ability to report as scheduled to work, meetings, training, and job-related activities prepared and as scheduled.
- Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success.
- Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional and leadership growth.
Education & Experience:
- 3-5 years of experience in IT helpdesk support, Required
- A , N , Security or equivalent Certification, Required
- Bachelors Degree in Information Systems or related field, Required
**We highly encourage all RMCP employees, regardless of their minimum qualifications, to apply for these opportunities. We truly value your experience with RMCP, and it will be taken into consideration during the application process. Join us in shaping the future of our organization and unlocking your full potential! **
The candidate's applicable education and experience will determine where a candidate falls in the position range.
Working Conditions:
While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak.
Who We Are & What We Offer:
Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Denver. Our mission is to Inspire Hope through our talented and compassionate staff.
Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.
- Friendly work environment
- Generous paid time off (PTO)
- Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
- Competitive compensation
- Convenient office locations and Hybrid Schedule
- On-site fitness room free to all employees (Tempe Office)
- Basic Life Insurance
- Voluntary Life, Spouse, Child Insurance
- Critical Illness w/free dependents
- Critical Illness Spouse
- Short Term & Long Term Disability- Starts first of the month after 90 days of employment
- 401K & 401K Roth - Starts first of the month after 90 days of employment
- United Pet Care
- LifeLock for identity theft
- LYRA EAP Program- 25 free sessions for mental health per family member
Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.
We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.
We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, religion, ethnicity, national origin, and other legally protected group status.
Job Summary
Full Time
Social & Legal Services
$69k-86k (estimate)
05/27/2024
07/26/2024
crisisnetwork.org
TEMPE, AZ
100 - 200
2007
JUSTIN CHASE
$10M - $50M
Social & Legal Services
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The job skills required for Senior IT Specialist include Help Desk, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Senior IT Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Senior IT Specialist. Select any job title you are interested in and start to search job requirements.
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