20 Support Center Analyst Jobs in Denver, CO
DecisionPoint Corporation is Hiring a Support Center Analyst Near Denver, CO
| Job Locations | US-CO-Denver | Category | Information Technology | Type | Regular Full-Time |
DecisionPoint is seeking a Support Center Analyst as a full-time position to provide end-user support tothe Department of Interior, Bureau of Land Management (BLM) Information Technology Operation Support Services. This role is largely responsible for providing operational support services to the organization.
This position is onsite in Denver, CO.
No application window deadline.
- Owning, tracking and resolving Information Technology (IT) incidents and requests
- Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure service-related issues are identified and resolved within established SLAs
- Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems
- Providing Tier I and Tier II onsite and remote (desktop level) support and basic network troubleshooting support.
- Providing knowledgeable support for IT incidents by utilizing the Tier 1 Knowledge Base, Knowledge Centered Support (KCS) principles, the Information Technology Infrastructure Library (ITIL), and Subject Matter Experts (SME) along with troubleshooting techniques to provide the appropriate actions for service request resolution. Following Total Contact Ownership methodology.
- Placing/Tracking trouble calls to other service providers.
- Creating, modifying, or deactivating user accounts.
- Developing and maintaining operational & knowledge management documentation in the Help Desk Tier 1 document management system.
- Responding to all assigned calls and messages in order of urgency
- Following Total Contact Ownership methodology.
- High School Diploma
- A minimum 1 years of experience
- Must be able to evaluate approved security product capabilities and develop solutions
- Ability to obtain a Public Trust
The salary range for this role is $45K to $50K.
DecisionPoint provides a comprehensive benefits package including Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) Match, Health Savings Account, Flexible Spending Account, Training Reimbursement, Education Assistance, Paid Time Off, and Holidays.
Job Summary
Full Time
IT Outsourcing & Consulting
$50k-62k (estimate)
03/28/2023
05/29/2024
decisionpt.com
IRVINE, CA
100 - 200
1976
Public
STEVEN SMITH
$10M - $50M
IT Outsourcing & Consulting
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About DecisionPoint Corporation
DecisionPoint develops mobile computing and wireless systems for retail and logistics sectors.
The job skills required for Support Center Analyst include Troubleshooting, Help Desk, IT Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Center Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Center Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Center Analyst positions, which can be used as a reference in future career path planning. As a Support Center Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Center Analyst. You can explore the career advancement for a Support Center Analyst below and select your interested title to get hiring information.
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