4 Jobs in Denham Springs, LA
Heartland Veterinary Partners is Hiring a Client service representative Near Denham Springs, LA
AboutHood VeterinaryHospital
Hood Veterinary Hospital strives to be the premier veterinaryhospital in the community. We will accomplish this by offeringhighquality veterinary medicine through surgeries diagnostics andtreatments.
PositionPurpose
Reportinginto the Practice Manager the Client Service Representative (CSR)provides an exceptional experience to our clients during everyinteraction.
In addition to continually engaging the client the CSRperforms practice administrative tasks such as record maintenanceand appointment tracking.
The CSR manages practice reception(visitor and telephone) maintenance of veterinary medical recordsaccounts maintenance cash processing data entry word processing andmail services.
The CSR applies practical knowledge of practiceprocesses and services the basic rules and regulations governingvisitors and animal patient treatment and veterinary recordrequirements and terminology to ensure every patient is wellcaredfor and every client has an exceptionalexperience.
ClientService RepresentativeCompetencies
Patience&Compassion : Remaining professional while still making Doctors teammates clientsand patients feel as comfortable as possible regardless of thesituation or challenges presented.
Collaboration& Teamwork : Carefullycoordinating actions with Doctors and practice team members.Providing feedback appropriately and in a timely manner.
Quicklyincorporating feedback to ensure positiveresults . Sharingideas and being open to other’sideas.
- Communicating : Conveying instructions to clients and teammates to ensuresuccessful patientcare.
- ActiveListening : Followingthe instructions of Doctors and sometimes patient owners. Pickingup the needs of Doctors and teammates based on prior experiencesandfeedback.
- OrganizationSkills : Clear tracking of lab specimens medications patient instructionsworkflow and other jobrelated items while managing multiplepatients andclients.
- ClientSatisfaction : Ensuringall activities and interactions result in the highest level ofclientsatisfaction.
EssentialResponsibilities
- Leadspractice opening and closing procedures per Practice Managerinstructions and practiceprocedures.
- Ensuresall public areas are clean and presentable for patients; cleans andstraightens areas including the front desk reception area waitingarea office public bathroom(s) and examrooms.
- Processescash checks charge card payments and credit accountpayments.
- Schedulesappointments for the clinic adhering to practice and Doctorpreferences and ensure appropriateworkflow.
- Assistsin the updating of client / patient files asneeded.
- Preparesand sends clientcorrespondence.
- Sendsreminder notices to clients for periodic notifications; conductsrecalls to clients on a timely basis from a call backlist.
- Performsa backup of the computer system on a regular basis asdirected.
- Performsand oversees the performance of posting dailybusiness.
- Welcomesclients and patients to the practice with a warm and friendlydemeanor and ensures an excellent experience during the practicevisit.
- Answersincoming telephone calls applying proper telephoneetiquette.
- Presentsclients with medications instructions new client kits and any othertake homeitems.
- Handlesemergency situations with great care patience and followingestablished clinic policies andprocedures.
- Addressesclient concerns in a calm appropriate manner ensuring everyexperience ends insatisfaction.
Requirements / Qualifications
- Fullorparttime
- Abilityto work onweekends
- Highschool diploma orequivalent
- Previousveterinary experiencepreferred
- Clientsatisfaction referencespreferred
- PracticesOSHA safety techniques including properPPE
BenefitsOffered
- Paidtimeoff
- Healthinsurance; dental insurance; visioninsurance
- Retirementbenefits oraccounts
- Bonusincentive
- Flexibleworkschedules
- Careerand professionaldevelopment
- EmployeeAssistanceProgram
- EmployeeReferralProgram
Last updated : 2024-05-31
Job Summary
Full Time
$38k-48k (estimate)
05/08/2024
09/01/2024
heartlandvetpartners.com
Chicago, IL
50 - 100
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The job skills required for Client service representative include CSR, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Client service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client service representative. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Service Representative job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Representative jobs
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Step 3: View the best colleges and universities for Client Service Representative.
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