The Front desk Agent must be Able to respond in a professional and courteous manner to arriving guests, departing guests and in-house guests by providing accurate and timely information and services. Can responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities:

• The Front Desk Agent Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• The Front Desk Agent courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Can maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Must be able to operate the PBX equipment by accepting incoming calls, assisting with outgoing calls, setting up and scheduling wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• The Front Desk Agent maintains a friendly, cheerful and courteous demeanor at all times.
• Will performs other duties as assigned, requested or deemed necessary by management.
• Be aware of all rates, packages and special promotions as listed

• Contributes and maintains established information and communications sources such as department and front desk logbooks in order to enhance department communications and operations.
• Will provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.
• Maintain a clean work area at all times.

Qualifications

• High School diploma or equivalent
• Previous Front Desk experience preferred nor required.
• Pro-longed standing indoors with thermostatically climate-controlled workstation
• Opera experience preferred, but not required
• Willing to work a flexible schedule
• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Maintain regular attendance in compliance with hotel standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $12.50 - $13.00 per hour

Expected hours: No more than 32 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekends as needed

Work setting:

• In-person

People with a criminal record are encouraged to apply

Application Question(s):

• Why did you apply for this position?
• Have you worked with OPERA? or CLC?
• What makes you the perfect candidate for this position?
• Why do you want to work for Holiday Inn Express - Decatur, Tx?

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 3 years (Preferred)

Language:

• Spanish (Preferred)
• English (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Decatur, TX 76234 (Required)

Work Location: In person