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Force Home Services Heating, Air Conditioning, & Plumbing of Denton, TX is looking to hire a full-time Customer Service Rep to fulfill the duties of a CSR - HVAC and Plumbing Dispatcher .
Are you great on the phone? Do you enjoy providing exceptional customer service in a fast-paced office environment? Are you interested in starting a career in dispatch services with a stable and respected HVAC and plumbing company? If so, keep reading!
This CSR - dispatch services position works Monday - Friday, 8 am to 5 pm , and pays a competitive wage with the potential to earn overtime hours.
We also offer our customer service reps some of the best benefits around including medical / dental coverage, 401K, life insurance, vision insurance, vacation accrual from the 1st day, AND performance bonuses.
We have monthly company breakfasts, employee appreciation events throughout the year, and incentives for all employees. If this sounds like the right opportunity for you, apply today !
Force Home Services, formerly known as Air Force Mechanical, has come a long way since its inception in 1998. Over the years, we have grown and expanded, and our name has evolved to reflect that change.
We provide heating, air conditioning, and plumbing (HVAC) services locally from Dallas to Plano and Southlake to Denton.
We are not here to merely be building code compliant and to meet industry standards. We are welcomed into our customers' homes with the expectation that we are experts in the fields of plumbing, heating, and cooling homes.
It's our job to deliver that expectation.
We are proud of our well-equipped and trained employees. Our goal is to have our employees look forward to getting up every day and coming in to work.
We offer a safe, clean, and enjoyable work environment. We offer continuous training in order to improve our abilities in all areas.
In addition to TOP compensation and benefits packages for all employees, we provide a career path for all employees (5 years and beyond).
A DAY IN THE LIFE OF A CUSTOMER SERVICE REP - HVAC AND PLUMBING DISPATCHER
As our CSR and dispatcher, you arrive each day ready to work hard to ensure maximum scheduling efficiency without compromising customer service.
Most of your day is spent in an office environment on the phone or computer. Your friendly and capable demeanor comes through as you receive incoming client calls and dispatch service calls to field technicians.
You schedule calls in order to provide prompt, convenient service, as well as maximize our field technicians' time and mileage.
You forecast days and weeks ahead to keep all employees working and on track.
Over the phone, you inform clients of arrival times and ensure that they are notified ahead of time about any delays. And, as necessary, you reschedule appointments.
You feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly.
CUSTOMER SERVICE REP - DISPATCHER QUALIFICATIONS
Familiarity with the HVAC and / or plumbing trade would be a plus, but we will train the right person! Are you dependable?
Do you have excellent customer service skills? Are you organized and able to prioritize tasks effectively? Do you have good communication skills, both verbally and written?
Are you attentive to detail? Are you friendly and patient? If so, you may be perfect for this CSR and dispatch services position! Join our office team by applying today through our initial 3-minute, mobile-friendly application.
Location : 76205
Last updated : 2024-04-28
Full Time
$38k-49k (estimate)
04/30/2024
05/28/2024
The job skills required for Customer service rep include Customer Service, CSR, Communication Skills, Scheduling, Microsoft Office, Plumbing, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service rep positions, which can be used as a reference in future career path planning. As a Customer service rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service rep. You can explore the career advancement for a Customer service rep below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
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Don’t worry about acquiring expensive gear; focus on the learning first.
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A commitment to providing great customer experiences by working with enthusiasm, energy and pace.
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Step 3: View the best colleges and universities for Customer Service Rep.