Description

Blackhawk Country Club will be the premier full-service club in the East Bay, where members gather as a community and create lifelong connections through exceptional experiences in an incomparably beautiful setting.

As a member of the Blackhawk Country Club leadership team, you play an integral role in executing toward our Club’s Vision and Strategic Plan. You will be expected to lead by example, using the language, behaviors, and attitude that we teach with our HAWKS CODE. In addition to your job-specific duties, you will contribute to Blackhawk Country Club being an employer of choice, maintaining best-in-market marketing and sales efforts, improving member experience with outstanding programming and services, and implementing investment plans into our world-class facility.

Position Summary

Blackhawk Country Club is seeking an Outside Service Manager to join our team. The Outside Service Manager will play an integral part in providing the highest quality service to our members and their guests. As the Outside Service Manager, you will be responsible for overseeing the Outside Service/Cart Staff and our Practice Facility with TrackMan Technology team.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Oversee all aspects of outside service operations, including bag drop, cart staging, and Practice Facility with TrackMan Technology.
• Hire, train, schedule, and supervise outside services staff to ensure exceptional service and efficient operations.
• Oversee the maintenance and appearance of golf carts, including charging, cleaning, and reporting any issues for repair.
• Monitor cart areas for any safety hazards or maintenance issues.
• Coordinate with golf shop staff and golf course maintenance team to ensure seamless operations and provide exceptional service.
• Maintain cleanliness and organization of outside service areas, including bag drop, cart staging area, and our Practice Facility with TrackMan Technology.
• Assists with tournament operations and outside events.
• Act as the first point of contact for our members and their guests by greeting them and loading/unloading their golf bags to and from cars.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Previous experience in golf course operations, preferably at a private country club with more than one course, in a supervisory or managerial role.
• PGA member or Associate member of the PGA in good standing, preferred.
• 3-5 years of hospitality experience, preferred.
• Strong leadership and interpersonal skills.
• Excellent service skills with a focus on exceeding expectations.
• Ability to work in a fast-paced environment and make quick, effective decisions.
• Knowledge of golf etiquette, rules, and procedures.
• Detail-oriented with strong organizational and time management skills.
• Ability to work weekends, holidays, and evenings as needed.
• Valid driver's license with a clean driving record.
• Ability to stand, walk, and lift heavy objects (up to 50 pounds).

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

• Mobility: The role requires frequent movement, including driving, walking, standing, and occasional bending, kneeling, or reaching to handle golf bags and equipment, trash and recycling, etc.
• Lifting: Frequent lifting of golf supplies, equipment, and/or inventory items may be necessary up to 50 lbs.
• Hearing: Good hearing ability is necessary for effective communication with staff, members, guests, and vendors.
• Stamina: The role may involve long hours and extended periods of activity, especially during peak business periods, special events, or banquet functions.

Work Environment

• Indoor/Outdoor Setting: The majority of work is performed outdoors.
• Temperature: The work environment may vary in temperature, depending on the location and season.
• Noise Level: The work environment can be fast-paced and may involve moderate to high levels of noise.
• Pressure: The role often involves working under pressure, especially during events and tournaments.
• Interaction: Regular interaction with staff, guests, vendors, and other department heads is common, requiring effective communication, interpersonal skills, and diplomacy.
• Safety: Adherence to health and safety protocols, including while driving golf carts and using machinery.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Blackhawk Country Club is an Equal Opportunity Employer