The Position

• A strong communicator. You will need to have effective verbal and written communication skills, and deal tactfully, diplomatically, and objectively with the homeless, their relatives, County programs and/or community organizations.
• Professional. You will be expected to exercise good judgement and discretion in handling confidential matters, and to provide and promote excellence in customer service for both internal and external customers.
• Analytical. You will be responsible for gathering and analyzing data, preparing reports, and recommending resolutions for those experiencing homelessness or at risk.
• Respectful and understands diversity. You will be expected to acknowledge and respect cultural, educational, and linguistic differences of the County’s diverse population.

• Serving as an advocate when necessary and conducting outreach to the homeless in Contra Costa County
• Investigating and recommending resolutions to homeless care issues and complaints
• Providing information and referrals regarding the County health systems and services to the homeless and to the public
• Providing consultation to homeless persons to assist them in achieving independence and personal responsibility
• Visiting homeless programs and encampments to ascertain satisfaction with the level of care and services, and evaluating the homeless person(s) environment
• Assisting consumers that are experiencing homelessness or are at risk of becoming homeless to obtain short- and long-term housing which includes identifying appropriate housing resources, making referrals, and supporting the consumers through any housing obstacles and/or barriers they encounter
• Assisting consumers with navigating the coordinated entry system and collaborating with all providers within the Contra Costa Coordinated Entry System
• Developing housing plan with the clients that include activities of daily living skills such as budgeting and financial management

• You will have the opportunity to effect positive change amongst the county’s most vulnerable population.
• You will be working within a multi-disciplinary team including medical, behavioral health, and social service providers.
• You will be part of providing solution-based creativity and strategic problem solving to best meet client needs.
• The County provides excellent healthcare, paid time off, and retirement benefits.

• You will be working with a population with diverse needs.
• Working for Contra Costa County assumes coverage for a large geographic area.
• You will be managing a large client caseload.

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
• Using Technology: Working with electronic hardware and software applications
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Self-Management: Showing personal organization, self-discipline, and dependability
• Informing: Proactively obtaining and sharing information
• Listening: Fully comprehending spoken communication
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Professional Impact: Presenting self as a positive representative of the organization
• Teamwork: Collaborating with others to achieve shared goals
• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace

Minimum Qualifications

License Required: Possession of a valid California Motor Vehicle Operators License. Out of state valid Motor Vehicle Operator's License will be accepted during the application process.

Education: Possession of a Bachelor's degree from an accredited college or university with a major in nursing, sociology, psychology, health administration, social work, health education, public administration, public health, human development or a closely related field.

Experience: Three (3) years of full-time experience providing direct health care information, services, or conducting outreach to the homeless community. Experience must have included identifying and addressing clients' needs and/or complaints.

Substitution for education: An additional two (2) years of full-time experience providing direct health care information, services, or outreach to the homeless community may be substituted for the required bachelor's degree.

• Knowledge of current principles and practices of the homeless services and of homeless service providers.
• Knowledge of housing resources and homeless services offered to those experiencing homelessness or at risk within Contra Costa County and surrounding areas
• Knowledge of grievance procedures
• Knowledge of basic statistical techniques

Selection Process

• Application Filing and Evaluation: All applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.

• Behavioral Consistency Questionnaire: Candidates that clearly demonstrate that they possess the minimum qualification, will be invited to participate in a behavioral consistency writing exercise. Candidates will be asked to provide written responses to scenario-based questions designed to evaluate candidates core competencies as they relate to the job. Candidates must achieve an average passing score of 70% or higher on each of the competencies assessed, as well as an overall passing score of 70% of higher. These competencies may include but are not limited to: Writing, Critical Thinking, Teamwork, Self-Management, and Informing. (Weighted 100%)