Job description
Atomix is hiring for a Customer Success Associate. We are offering a unique opportunity at a fast-growing startup located in Milwaukee, Wisconsin, and are seeking candidates who are growth-oriented and interested in leading a cross-functional team.

Customer Success is a bit different at Atomix than traditional Customer Service roles.
Our Customers are Ecommerce Business Owners who have built innovative products in their respective industries. Atomix powers our customers' success by handling the most difficult back-end operations of building a brand - warehousing, shipping, and order fulfillment - which is managed by our technology platform and a team of hands-on, proactive support specialists.

Company's Background:
Atomix is building the future of the eCommerce Logistics industry. Previously, eCommerce Brands had the decision between shipping orders themselves (“in-house”) or utilizing a 3PL/Warehouse/Fulfillment Center (“outsource”). The process to find and work with a consistently reliable and scalable partner was broken.

Unlike any other warehouse/3PL/Fulfillment Center, Atomix provides the Micro-Pod Platform - part operations, part software, fully personalized. We are structured with Micro-Pods within our facility (500 square foot spaces) to optimize the most inefficient part of the warehouse (long walking times) and to change the relationship between an Ecommerce Brand and our Warehouse Team. This allows us to provide the direct visibility and insight into daily operations that our Customers require, and simultaneously provides our team with aligned interests to make them more successful.

Atomix started small with an ambitious vision to fundamentally change the logistics industry with the Micro-Pod Platform. As a small team, we operate with the singular mission of providing the most personalized and efficient customer experience for SMBs and emerging brands. The experience starts and ends with our Warehouse Team and the Warehouse Manager is the heart, soul, and operational power of our Team.

Requirements

• 2 years experience working in Customer Support
• Experience working at an Ecommerce Brand, B2B SaaS or related company is preferred but not required
• Clear and concise with electronic and verbal communication
• Eagerness to learn and a can-do attitude
• Empathy, patience, and a genuine desire to be helpful
• Strong attention to detail and collaboration skills to communicate directly with customers and our stakeholders.
• Knowledge of computer functionality, operating software systems and communication platforms
• Comfortable working in office setting with light time spent in a warehouse

What Success Looks Like

• The will and drive to achieve, maintain and increase high standards
• Relentless about executing the little things and to satisfy our clients’ needs
• Help improve our operations and systems that allow the business to scale while lowering costs
• High-level of commitment towards prioritized decision making and passionate about serving others

Perks

• Wake up each morning energized and proud of the place you work and the companies you get to partner with
• Join the team at a time when you can help shape the future of the company
• PTO offered after time in job
• A performance culture that rewards results and promotes those that perform, quickly
• Being part of an organization that truly believes in promoting from within, at an early stage company, your growth potential is uncapped.

*Atomix welcomes and celebrates talent from all backgrounds and perspectives. Our success is directly correlated to our people, and we believe our team should reflect the diversity of the companies we partner with. As an organization, we strive to foster an inclusive, diverse environment where we all work towards a common goal! *

Job Type: Full-time
Pay: $17.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 2 years
• No experience needed
• Under 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person

Job Type: Full-time

Pay: $16.50 - $18.00 per hour

Benefits:

• Health insurance
• Paid time off

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Cudahy, WI 53110 (Required)

Ability to Relocate:

• Cudahy, WI 53110: Relocate before starting work (Required)

Work Location: In person