Position Summary:

Under the leadership of the Director, Oncology, the Office Manager is an active member of the Oncology Services team that delivers medical staff services and office support consistent with the strategic vision, goals, philosophy, and direction of Oncology Services and CRHS. The Office Manager provides clerical and administrative support to the medical office staff, maintaining files and records, scheduling office appointments, communicating with collaborating providers/hospitals, and preparing reports or other documents as directed. The Office Manager ensures that the oncology center operates efficiently and collects, verifies, and submits patient billing information for reimbursement.

Basic Qualifications:

• Education:

Requires a high school diploma with an emphasis in Office Occupations and Administrative Skills or a GED state certificate. A business office school, Medical Assistant program, 3 or more years of medical office experience or Associate’s degrees is preferred.

• Experience:

Requires up to one year of work-related on-the-job experience or any equivalent combination of education, training and experience.

• Licensure, Registrations & Certifications:

Requires and maintains a current and valid driver’s license and proof of insurance.

Essential Job Responsibilities:

• Provides clerical and administrative support to the medical office staff, ensuring it operates efficiently.
• Schedules initial and follow-up appointments
• Schedule patient transportation to and from the Oncology Center
• Coordinates referrals to surgical services, radiation oncology and providers as needed.
• Enters and tracks the timely submission of patient-related paperwork, supplemental orders and billing-related information.
• Coordinates with Financial Services billing-related issues to ensure the maximum reimbursement for services rendered is obtained.
• Checks patient visit data, verifying dates, billable and non-billable charges, and checks daily reports for billing interface between agency software and billing software if requested.
• Completes registration and orders for laboratory or imaging tests.
• Requisitions from CRHS all required office and medical supplies.
• Manages Oncology Center inventory not obtained from CRHS, places orders and prepares purchase orders
• Promotes teamwork on a daily basis by encouraging communication and reporting problems and concerns to the Director, Oncology
• Assists the physicians with reports and correspondence as directed.
• Ensures the office’s physical space is well maintained and provides a comfortable, safe and secure environment for all patients, guests and staff.
• Assists with the coordination of Oncology office sponsored special events, meetings, seminars, educational or training programs
• Create discharge and death charts as required by law.
• Performs other related job duties as assigned.
• Verifies order and prior authorization for select medication upon registration.
• Review provider notes to ensure scans, labs and follow up visits are scheduled.

Standards of Performance:

• Performs general office operations and tasks, including covering for other clerical staff to keep the office working and orderly, as measured by feedback from staff, physicians and the Director.
• Demonstrates reliability as measured by compliance with the CRHS Time and Attendance policy
• Demonstrates professional conduct, as measured by accuracy and legitimacy of billing, and adherence to confidentiality, accounting, and HIPAA standards
• Promotes teamwork with the entire agency staff, as well as other contacts within the hospital, as measured by observations of Director and co-workers.
• Develops accurate reports as measured by Director review.
• Adheres to the CRHS Standards of Behavior as measured by observations of the nursing and medical staff, patients, family members and other staff members for CRHS that maintain ongoing contact with the position.