Job Description: SCOPE OF THE PROJECT:
Under general supervision, the contractor will serve as a computer operations coordinator reporting directly to a functional manager. Contractor will be a team member that ensures the stability and integrity of data, and server services through monitoring, support, and optimization of all computer operations equipment and processing. This individual has 24/7 on-call responsibilities shared with the group.
DAILY DUTIES / RESPONSIBILITIES
Non-Technical
- Effectively interact and communicate with peer to Director-level IT professionals.
- Provide feedback to team regarding product issues, enhancements and new features.
- Must have initiative, drive and be a self-starter.
- Ability to ask pertinent questions of others.
- Proactively seek to identify, communicate and implement process related improvements.
- Effectively manage multiple tasks and activities concurrently and able to provide periodic status updates to key stakeholders
- Collaborate extensively with peers and management to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients.
- Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels. This includes ownership of the data entered into the Helpdesk system and appropriately updating both client and appropriate employees of status of all issues on a timely basis.
- Good customer skills, be attentive to detail, and responsive to customer tickets.
Technical
- Troubleshoot and recommend technical solutions for customer issues related to backup configuration and recovery.
- Develop workaround solutions as appropriate.
- Perform equipment and software upgrades
- Maintain familiarity with current computer and network products
- Adhere to corporate information security guidelines and promote information security among coworkers
- Performs other duties and special projects as assigned.
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
• DORWAY PRODUCTION SCHEDULES
• NETWORK OPERATIONS
• HIGH VOLUME PRINTING
• HIGH VOLUME INSERTING
• EXPERT LEVEL IN SOLARWINDS, ONENOTE, AND MICROSOFT OFFICE APPLICATIONS
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
• DORWAY PRODUCTION SCHEDULES
• NETWORK OPERATIONS
• WORKING KNOWLEDGE OF DIVERSE HIGH VOLUME MACHINERY.
REQUIRED EDUCATION/CERTIFICATIONS:
• An Associate's degree in information technology systems, computer science, or related field and four years of experience in information technology systems or related area.
PREFERRED EDUCATION/CERTIFICATIONS:
• A Bachelor's degree in information technology systems, computer science, or related field and four years of experience in information technology systems or related area.d.