GET TO KNOW THE HOTEL AT THE UNIVERSITY OF MARYLAND:The Hotel at the University of Maryland (The Hotel) is a AAA 4-Diamond independent property located directly across the street from the main campus of the University of Maryland. The Hotel is a market leader in service and guest experience and the team is focused on delivering highly personalized service. The Hotel has 297 rooms with 24 suites and over 45,000 sq. ft. of event space handling events from 10 to 1,500. The Hotel's focus on culture creates an environment for team members to thrive and provides opportunities to grow responsibility and advance their careers which is part of our Southern Difference! WHAT WE ARE LOOKING FOR: The Sales Coordinator works closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Ensures proper collection of funds for the events, both directly with the client and with our accounting team. Acts as liaison between client and operating departments to ensure a successful event and to generate repeat business. WHAT WE EXPECT FROM YOU: * Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients * Setting up and maintaining files; keep all files in an organized format * Clerical work pertaining to the Sales and Catering Dept. -- including creating gift certificates, creating group/catering resumes, create the weekly sales schedule * Answering telephones, emails and email RFP's, questions, and direct calls to the appropriate person or take messages * Merging and editing agreements, * Provide information on hotel; give site inspections * Assist with the production of monthly sales-related reports * Ensure proper collection of funds for the events, both directly with the client and with our accounting team * Acts as liaison between client and operating departments to ensure a successful event and to generate repeat business * Acknowledge all guests and respond promptly to their needs * Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately * Assist clients with guest room blocks or meeting room rental space * Contribute to the team's success by accomplishing tasks and assisting with projects as needed * Maintain knowledge and compliance with departmental policies, service procedures, andstandards * Work as a team member to ensure our guests have the best possible experience * Understand company's emergency procedures and be able to apply them when necessary * Report any incidents, property damage or injuries immediately to Manager/Supervisor * Attend department meetings and training sessions as necessary * Support Southern Management's Mission, Vision, and Values * Comply with Southern Management's policies and procedures * Ability to prep Show Rooms -- confirm readiness, turn on lights, radio, tv etc... * Distribute fully executed contracts to internal and external audiences as needed * Record and distribute weekly staff meeting minutes * Work with Accounting Department on Deposits * Create Monthly tracking forms and distributes * Acknowledge all guests and respond promptly to their needs * Contribute to the team's success by accomplishing tasks and assisting with projects as needed * Availability during peak operating times, i.e.: Weekends, Holidays and Special Events * Support Southern Management's Mission, Vision, and Values * Comply with all Southern Management's policies and procedures * Perform various other duties as assigned by Manager and/or Supervisor * Other duties as assigned by Manager and/or Supervisor JOB KNOWLEDGE & SKILLS: * Excellent written and verbal communication skills * Compute basic arithmetic and mathematical calculations * Organized and detail-oriented * Excellent time management skills * Excellent interpersonal skills * Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction * Technical knowledge and competency in necessary systems and software: - [Outlook, Word, Excel, Maestro, Delphi, etc.]