Position Type : Regular Full Time

Regular Full Time

What we are looking for :

GET TO KNOW SOUTHERN :

Southern Management is the largest privately owned property management company in the Mid-Atlantic region. We own and manage apartment communities, hotels, mixed-use and commercial properties, but our business is people.

We empower our team members to do the right things, in the right ways, for the right reasons. Be part of something worthwhile.

Be part of the Southern Difference. Join our team! GET TO KNOW THE HOTEL AT THE UNIVERSITY OF MARYLAND :

The Hotel at the University of Maryland (The Hotel) is a AAA 4-Diamond independent property located directly across the street from the main campus of the University of Maryland.

The Hotel is a market leader in service and guest experience and the team is focused on delivering highly personalized service.

The Hotel has 297 rooms with 24 suites and over 45,000 sq. ft. of event space handling events from 10 to 1,500. The Hotel's focus on culture creates an environment for team members to thrive and provides opportunities to grow responsibility and advance their careers, which is part of our Southern Difference! WHAT WE ARE LOOKING FOR :

The Lobby Attendant promotes a positive image of the Hotel to guests and must be pleasant, friendly, and able to address problems or special requests.

The responsibilities include keeping the lobby clean, sweeping and washing floors, vacuuming carpets, washing walls, dusting Furniture and fixtures, etc. WHAT WE EXPECT FROM YOU :

Ensure uniforms and personal appearance are clean and professional

Support all co-workers and treat them with dignity and respect

Support team to reach common goals

Move at a speed that is required to respond to work situations (e.g., run, walk jog)

Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move through narrow, confined, or elevated spaces

Move over Sloping, uneven or slippery surfaces and steps

Move up and down a ladder

Move up and down stairs, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance

Ability to push and pull loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces

Stand, sit kneel, or walk for an extended period or high frequency across an entire work shift

Monitor and maintain cleanliness, sanitation, and organization of assigned work areas

Ensure security of any assigned keys, beeper, and radios

Maintain cleanliness and organization of floor closets

Clean designated areas with proper chemicals, tools, and equipment

Clean restroom

Clean the lobby

Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager / Supervisor

Familiarity with all hotel services / features and local attractions / activities to respond to guest inquiries accurately

Maintain knowledge and compliance with departmental policies, service procedures, and standards

Availability during peak operating times, ie : Weekends, Holidays and Special Events

Work as a team member to ensure our guests have the best possible experience

Understand company's emergency procedures and be able to apply them when necessary

Report any incidents, property damage or injuries immediately to Manager / Supervisor

Attend department meetings and training sessions as necessary

Contribute to team / company engagement efforts JOB KNOWLEDGE & SKILLS :

Perform job functions with attention to details, speed and accuracy

Knowledge of proper chemical handling

Endure various physical movements throughout the work areas.

Must be able to reach above head and shoulder height to perform job duties.

Must be able to stand and exert well-paced mobility for up to 8 or more hours in length.

Excellent written and verbal communication skills

Compute basic arithmetic and mathematical calculations

Organized and detail-oriented

Excellent time management skills

Excellent interpersonal skills

Sound leadership and managerial skills

Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction

Technical knowledge and competency in necessary systems and software : Outlook, Word, Excel, accounting software, Yardi, Delphi, Maestro

Last updated : 2024-04-23