GET TO KNOW SOUTHERN:Southern Management is the largest privately owned property management company in the Mid-Atlantic region. We own and manage apartment communities, hotels, mixed-use and commercial properties, but our business is people. We empower our team members to do the right things, in the right ways, for the right reasons. Be part of something worthwhile. Be part of the Southern Difference. Join our team! GET TO KNOW THE HOTEL AT THE UNIVERSITY OF MARYLAND:The Hotel at the University of Maryland (The Hotel) is a AAA 4-Diamond independent property located directly across the street from the main campus of the University of Maryland. The Hotel is a market leader in service and guest experience and the team is focused on delivering highly personalized service. The Hotel has 297 rooms with 24 suites and over 45,000 sq. ft. of event space handling events from 10 to 1,500. The Hotel's focus on culture creates an environment for team members to thrive and provides opportunities to grow responsibility and advance their careers, which is part of our Southern Difference! WHAT WE ARE LOOKING FOR: The Lobby Attendant promotes a positive image of the Hotel to guests and must be pleasant, friendly, and able to address problems or special requests. The responsibilities include keeping the lobby clean, sweeping and washing floors, vacuuming carpets, washing walls, dusting Furniture and fixtures, etc. WHAT WE EXPECT FROM YOU:Ensure uniforms and personal appearance are clean and professionalSupport all co-workers and treat them with dignity and respectSupport team to reach common goalsMove at a speed that is required to respond to work situations (e.g., run, walk jog)Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move through narrow, confined, or elevated spacesMove over Sloping, uneven or slippery surfaces and steps Move up and down a ladderMove up and down stairs, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistanceAbility to push and pull loaded housekeeping cart and other work-related machinery over sloping and uneven surfacesStand, sit kneel, or walk for an extended period or high frequency across an entire work shiftMonitor and maintain cleanliness, sanitation, and organization of assigned work areasEnsure security of any assigned keys, beeper, and radiosMaintain cleanliness and organization of floor closetsClean designated areas with proper chemicals, tools, and equipmentClean restroom Clean the lobby Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/SupervisorFamiliarity with all hotel services/features and local attractions/activities to respond to guest inquiries accuratelyMaintain knowledge and compliance with departmental policies, service procedures, and standardsAvailability during peak operating times, ie: Weekends, Holidays and Special EventsWork as a team member to ensure our guests have the best possible experienceUnderstand company's emergency procedures and be able to apply them when necessaryReport any incidents, property damage or injuries immediately to Manager/SupervisorAttend department meetings and training sessions as necessaryPerform other duties as assigned by Manager and/or Supervisor Contribute to team/company engagement efforts JOB KNOWLEDGE & SKILLS: Perform job functions with attention to details, speed and accuracyKnowledge of proper chemical handling Endure various physical movements throughout the work areas.Must be able to reach above head and shoulder height to perform job duties.Must be able to stand and exert well-paced mobility for up to 8 or more hours in length.Excellent written and verbal communication skillsCompute basic arithmetic and mathematical calculations Organized and detail orientedExcellent time management skillsExcellent interpersonal skillsSound leadership and managerial skillsAbility to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfactionTechnical knowledge and competency in necessary systems and software: Outlook, Word, Excel, accounting software, Yardi, Delphi, Maestro