SUMMARY:

Under the guidance of the Lounge Manager, assist in the day-to-day operations of the Food and Beverage department (front of house) to ensure all customers are given the proper level of customer service, establish the tone for the shift, train department staff, ensure conformance of all established Food and Beverage policies and standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Supervise all hourly employees in the food and beverage outlets and is responsible for assisting in the administrative tasks related to the outlets.
• Assist in scheduling, Kronos, requisitions and allocating Front of the House F&B Team Members to ensure appropriate levels of coverage according to probable and actual number of guests, promotional and seasonal Casino activities, and customer traffic.
• Assist, when necessary, in providing service to customers to insure the quality of customer service is maintained at all times for Casino guests.
• Assist in the training and development of the staff through daily stand up meeting, SMART philosophy, coaching, counseling and mentoring.
• Responsible for accurate beverage controls through proper utilization of the Berg Liquor control System.
• Ensure that proper liquor requisition procedures are in place and the correct amounts and brands of liquors are requisitioned and stored using the liquor breakage par sheets for each beverage outlet.
• Assist in the development, implementation and maintenance of daily checklists, product pars and clean up lists to create an inviting, consistent and professional environment to enhance the guest experience.
• Provide leadership and guidance to staff with regards to restaurant standards, guest experience and consistent product quality.
• Provide ideas and feedback with regard to advertising, marketing and product specials to increase revenues.
• Utilize hourly sales reports along with historical data and entertainment venues to develop and maintain a proper scheduling matrix.
• Provide ideas and feedback with regard to improving staff productivity and increased revenues through sales contests, etc.
• Assist with monthly outlet beverage inventories to meet or improve pouring cost budget.
• Abides by all State, Federal and local liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Continually train staff in policies, procedures, and service standards.
• Ensure Food & Beverage department staff adheres to Casino’s cash handling policies and procedures.
• Ensure that the Casino bars and food outlets are properly stocked with all necessary supplies.
• May assist in the interviewing of job applicants interested in joining the staff.
• Maintain excellent communications with all Directors and Supervisors.
• Implements approved departmental policies and procedures.
• Ensure the budget for the department is monitored and adhered to by implementing effective processes and procedures.
• Prepare necessary data for the budget in area of responsibility.
• Keep abreast of competitive changes including industry trends and local competitive set.
• Develop, maintain and nurture a positive work environment.
• Responsible for maintaining a disciplined environment and implement practices that promote safety, quality and productivity.
• Help coordinate and supervise training, assignments and development of subordinates.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Able to make difficult decision in a fair and honest manner.
• Strong verbal and written communication skills.
• Perform any other duties that may be assigned from time to time.

SUPERVISORY RESPONSIBILITIES:

Carry out administrative and supervisory responsibilities in accordance with the organization's policies and applicable laws; directly responsible for the level of customer service. Interview, hire, and train employees; plan, assign, and direct work; appraise performance, reward and discipline employees; address complaints and resolve problems.

EDUCATION AND EXPERIENCE (MUST BE DOCUMENTED):

• Must have a high school diploma or G.E.D. equivalent
• Associate's degree (A.A.) or equivalent from two-year college or technical school preferred
• Six months to one-year related experience preferred

CERTIFICATION, LICENSES AND ANY ADDITIONAL REQUIREMENTS:

• Must pass periodic random drug screens.
• Must be able to pass background suitability investigation.
• Must obtain a Tribal Gaming License.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms. They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl. The employee must occasionally lift up to 50 pounds and/or push, pull up to 100 pounds. The employee is occasionally required use repetitive movements to complete tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Multiple locations.
• Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours.
• Must be available for emergency calls 24/7.
• Must be available to work weekend and holidays.
• Some enterprises are gaming facilities.
• Some enterprises are not a smoke-free environment.
• Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.

INDIAN PREFERENCE ACT:

The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA:

1. Tribal Members

2. Other Native Americans

3. All other ethnic groups