Job Responsibilities/Duties

Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction

Schedules and assigns jobs to employees in the Service Department according to their skills and knowledge

Reviews work orders for completeness and accuracy prior to customer billing; goal is to treat customers fairly, yet efficiently recover our time & material

Executes Service Department marketing plan (promotions, specials, packages, etc.) and monitors monthly to ensure achievement of departmental goals

Manages recruiting, staffing and employee development activities for employees reporting to this position

Submits all service warranty and PIP claims with necessary information within the required timeframe to receive maximum credits

Creates an annual Service Department Goals, in alignment with the organization’s financial and operational objectives

Ensures all departmental tools, equipment, and vehicles are in good working order and inventory is accurate

Experience, Skills, and Knowledge:

3 years’ experience in Service Department Operations

Ability to use standard desktop load applications such as Microsoft Office and internet functions

Ability to write and speak effectively to individuals and groups

Familiar with John Deere competitive products

Basic understanding of financial principals relative to Service Department operations

Ability to analyze and interpret internal reports

Ability to work extended hours