Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys.

Lincoln is recognized as the Welding Expert for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world.

Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ : LECO) with over 11,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

Location : Euclid - 22801 - Cleveland, OH, United States (US)

Employment Status : Salary Full-Time

Function : Customer Experience

Req ID : 24582

PURPOSE : Provide timely answers to multiple groups of users including vendors, customers, and internalLincoln departments.

JOB DESCRIPTION (DUTIES AND RESPONSIBILITIES)

• Primarily responsible for handling telephone calls in which customer assistance is required to diagnose andrepair operational problems and makedecisions on warranty related issues of Lincoln product
• Aid in the troubleshooting of machine problems over the phone and on location
• Provide customer with information pertaining to our entire product offering
• Work closely with Machine R&D, Quality Assurance, Supply Management and Manufacturing personnel toidentify, correct and prevent warrantyproblems
• Solve customer issues in a quick, complete and satisfactory manner
• Contribute to and review the troubleshooting and training materials and instruction given to Lincoln fieldservice personnel and customers
• May conduct repair training classes for service facilities, distributors and customers
• Work schedule may include variable work hours
• Occasional domestic and international travel may be required
• Qualified applicants will be required to pass an electrical theory test
• Assumes additional responsibilities as needed or directed in support of the Company's 2025 Strategy.

BASIC REQUIREMENTS

• Bachelor's Degree preferred or equivalent work experience
• At least 3 years of experience in electronics or electrical repair is required
• Thorough knowledge of, or the ability to learn about, entire product line
• Demonstrated ability to learn new technology used in the design of new welding machines
• Ability to determine and resolve welding machine performance problems by reading and troubleshootingelectrical wiring schematics
• Exceptional organizational skills
• Excellent written and oral communication skills
• Knowledge of a second language, particularly Spanish, would be a plus
• Must be able to make quick decisions and work well with internal and external customers
• An excellent attendance record

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.

Nearest Major Market : Cleveland

Job Segment : Quality Assurance, Testing, Welding, Fabrication, Technology, Manufacturing

Last updated : 2024-05-23