Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding order inquiries as to ship dates, problems, order changes, repairs, and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies. Help Resideo be the customer's top choice by delivering excellent customer care. Build up your business acumen while learning to address customer needs. Be part of the team that is solving complex problems for the customer. 
JOB DUTIES:

• Processing Returns
• Customer Invoicing
• Deliver Forecast Reports
• Administrative Support
• Order Processing

YOU MUST HAVE: 

• High School Diploma, or equivalent. Some experience in the field

WE VALUE:

• Technical knowledge specific to (stated field)
• Good communication skills
• Good administration skills
• An ability to take initiative and work with limited direction

WHAT'S IN IT FOR YOU:

• Product and leadership mentoring to ensure you are set up for success.
• Benefits- Day 1 - ADI Global Distribution provides comprehensive benefits in the form of major medical, dental, and vision; 401K plan with up to 7% company match; paid vacation, sick time, and company holidays.
• In compliance with applicable law, Resideo provides a reasonable range of compensation for roles that may be performed in California. Actual compensation is influenced by various factors, including, but not limited to, skills, experience, the specific office location, and pay differences based on the local labor market. The expected base salary range for this role in Chino is $52,725 – $70,301.

#LI-FH1 #Hybrid