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Conversant Group is an IT infrastructure and security consulting company founded in 2009 and based in Chattanooga, TN. We are the world’s first Civilian Cybersecurity Force, dedicated to defeating cyber terrorists. To do so, Conversant Group is organized into three battalions: Athena7 which provides infrastructure assessment, strategy and remediation, Grypho5 which offers ongoing managed protection, and Fenix24 which provides rapid restoration in case of a cyberattack.
The Helpdesk Specialist II is responsible for helping to ensure employees receive a white glove end user experience starting with our first initial engagement during the onboarding process and helping with their day to support needs. Additionally, this role will play a signification part in resolving and escalation of requests as they come in. A successful candidate will have strong customer service, communications, and organizational skills. This position reports to the Manager of User Experience.
\nResponsibilities
Why work with us?
We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster!
We truly value our employees and provide an extraordinary package to prove it, including:
Internal and external learning & development opportunities, including career advancement.
Competitive compensation & benefits.
Scheduled & flexible PTO programs.
Fully remote work options.
Family friendly programs
Care packages
Regular team building events.
Join the world's first Civilian Cybersecurity Force and take your career to the next level!
Full Time
$45k-57k (estimate)
02/03/2024
07/22/2024
conversantgroup.com
CHATTANOOGA, TN
25 - 50
2009
Private
JOHN ANTHONY SMITH
$10M - $50M
Conversant Group is an IT services firm that offers technical, organizational, procedural and process consulting services.
The job skills required for Helpdesk Support (Senior) include Help Desk, Customer Service, Service Desk, Problem Solving, Microsoft Windows, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Support (Senior). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Support (Senior). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Support (Senior) positions, which can be used as a reference in future career path planning. As a Helpdesk Support (Senior), it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Support (Senior). You can explore the career advancement for a Helpdesk Support (Senior) below and select your interested title to get hiring information.