Job Summary:

We are seeking an enthusiastic and motivated IT Support Technician to join our IT team. This entry-level role is ideal for entry level candidates or individuals starting their career in IT. The successful candidate will provide basic technical support and troubleshooting assistance to end-users and will gain valuable experience in a professional IT environment.

Key Responsibilities:

• Provide first-level technical support to end-users via phone, email, or in-person.
• Escalate complex problems to higher-level support teams when necessary.
• Document support requests and resolutions using the ticketing system.
• Provide basic training and guidance to end-users on IT tools and systems.
• Collaborate with other IT team members to ensure seamless support operations.