14 Jobs in Centennial, CO
Embassy Suites by Hilton Denver Tech Center is Hiring a Front Office Supervisor Near Centennial, CO
Job Type
Description
Reports To
General Manager, Director of Rooms, Front Office ManagerSupervises
Reservations, Guest Services Representative, PBX Operator, Bell Staff, Concierge, Night Audit.Job Purpose
To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel. Concierge and garage services may also report to this position.Job Responsibilities
- Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development. Schedule staff according to labor standards and forecasted occupancy.
- Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
- Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.
- Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget.
- Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
- Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
- Receive departmental related guest complaints and ensures corrective action is taken.
- Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations.
- Other duties as assigned.
Job Skills
- Analyze and interpret business records and statistical reports; interpret policies established by administrators.
- Use mathematical skills to interpret financial information and prepare budgets.
- Understand the government regulations covering business operations.
- Make business decisions based on production reports and similar facts, experience, and opinion.
- Plan and organize the work of others.
- Change activity frequently and cope with interruptions.
Requirements
Education
- Bachelor’s Degree in Management, Hotel Administration, Business or related field.
Experience
- Minimum 1 year experience on night audit, 2 years experience in front desk operations, and 1 year experience in either direct sales or retail trade; OR, an equivalent combination of education and experience.
Salary Description
Source: Dimension Hospitality
Job Summary
Full Time
$48k-64k (estimate)
05/21/2024
06/16/2024
The job skills required for Front Office Supervisor include Front Office, Guest Service, Accounting, Business Administration, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Supervisor. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Front Office Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Supervisor job description and responsibilities
Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
02/18/2022: Terre Haute, IN
Front office supervisors also provide hotel clerks with necessary training and support. Plan and assign workloads for front office associates.
02/11/2022: Bridgeport, CT
Handle the front desk budget and order office supplies as needed. Prepare monthly reports and budget for front office department.
02/28/2022: Brockton, MA
Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction.
12/31/2021: Fresno, CA
The supervisor must be able to work effectively under duress and provide direction to other members of the support team.
01/06/2022: Austin, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Supervisor jobs
Knowledge of front office policies and procedures, reservations, accounts receivable and a thorough understanding of Front Office operations and software systems.
12/24/2021: Florence, AL
Allocate rooms to expected arrivals after checking the guests preferences and special requests.
02/26/2022: Fort Myers, FL
Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
01/24/2022: Utica, NY
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
01/14/2022: Lompoc, CA
Supervise daily shift process ensuring all team members adhere to standard operating procedures.
01/27/2022: Gainesville, FL
Step 3: View the best colleges and universities for Front Office Supervisor.
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