The Douglas County Regional Communications Center has an excellent opportunity for a Dispatch Supervisor. Do you have the experience and leadership skills to meet this challenge?

We offer a generous benefits package including but notlimited to medical, dental, vision, 401(a) mandatory 8% contribution with theCounty matching 8%. Additionally, Douglas County will match your 457Deferred Compensation (pre-tax) $ for $ up to 3% of your annual salary.
Furthermore, Douglas County offers:
Basic Life Insurance and AD&D, Short-Term and Long-Term Disability,Employee Assistance Plan.
Supplemental Life Insurance, Long-Term Disability buy-up, Accident Insurance,and Critical Illness Insurance.
Wellness Program – Peer Support, Chaplain Services, Medical Services(Psychological, Acupuncture, Massage Therapy, Chiropractic, Hormonal Therapy,Physical Therapy), Financial Resources, and Estate Planning.
Public Service Loan Forgiveness opportunities for those who qualify.

For a more detailed overview please view the full Employee Benefit Guide.

General Duties:  The Dispatch Supervisoris responsible for the supervision of the 911 Emergency Communications Center whichhandles a variety of calls including law and fire emergencies for DouglasCounty and Elbert County. Supervisorsare responsible for ensuring emergency and non-emergency calls for service areanswered promptly by staff and that appropriate units are dispatched efficiently. Supervisors are to ensure all communicationsequipment is functioning appropriately. Provides oversight and leadership for assigned team to include training,coaching, and mentoring. Responsible fora variety of administrative duties related to the communications center. 

Supervision Exercised: Exercisesdirect supervision over communications staff.
Supervision Received: Reportsdirectly to the Communications Manager.

Examples of Duties andResponsibilities:

• Ability to perform all functions of a 911 Dispatcher as needed (ex: call taking, dispatch both Fire and Law Enforcement).
  Supervises and mentors assigned team.Administers and makes recommendations for routine personnel matters, including interviewing, hiring, training, assigning job duties, scheduling, appraisals, approving timesheets and corrective action.
• Assists in developing and implementing goals and objectives to enhance career development.
• Hosts and attends regularly scheduled meetings, i.e. in-service training, supervisor meetings, team meetings, etc., and participates in department committees and special projects as required.
• Reviews and inspects work for quality, accuracy, and completeness ensuring compliance with established policies and procedures.
• Recommends, advocates, and implements changes and updates to existing policies and procedures.
• Inspects communications equipment for proper functioning and coordinates/oversees equipment maintenance.
• Generates reports from CAD; archived files and E911 phone system as requested and according to policy and procedure.
• Receives, researches, and responds to incoming questions or minor complaints. Provides information, explains policy and procedure, and facilitates a resolution.
• Works directly with the Communications Manager to serve as a liaison to various public safety agencies to determine telecommunications and dispatch needs, address concerns of users, and maintain a cooperative working relationship.

Demonstrates the philosophy, mission and core values of the Sheriff’s Office in the performance of job responsibilities.
Abilities:

• Must maintain effective and professional written and oral communication skills at all times.
• Work under pressure, exercising good judgment.
• City, State and Federal laws as they apply to public safety dispatching.
• Supervise and motivate a team of communication center dispatchers in a high stress environment.
• Knowledge of conflict resolution techniques.
• Experience with investigating complaints concerning the performance of dispatchers.
• Work with frequent interruptions and respond appropriately to unexpected situations.
• Exercise initiative in the improvement of communications center operations.
• Practical knowledge of standard operating procedures (SOPs) and department policy and procedures and ensure compliance by center personnel.
• Knowledge of equipment and software programs used in the communications center and ability to troubleshoot problems.
• Ability to generate, analyze, and distribute statistical reports, as required.
• Interpret and explain county and Sheriff’s Office policies and procedures.
• Understand and apply principles of supervision