If acompany is going to make a difference in today’s world, it’s going to have tothink differently. At Organic Valley, our philosophy and decisions are based onthe health and welfare of people, animals and the earth. We’re amission-driven cooperative, owned by family farmers, and we’ve been leaders inorganic agriculture from the very beginning. Once pioneers of organicagriculture, we’re now an established leader. Organic is all we do. We are driven by our mission to promote regional farm diversity and economicstability by the means of organic agricultural methods and the sale ofcertified organic products.
Summary of Role

TheLogistics Account Specialist is a customer facing role responsible for accountmanagement, directing transportation, and overseeing warehouse transactions forvarious Organic Logistics clients/partners.

Essential Duties and Responsibilities

• Manage and resolve customer/partner transactions and inquiries regarding scheduling, pricing, inventory management, claims, OS&D, invoicing, etc. as requested.
• Collect and complete timely and accurate transactional data from external customer's service orders and EDI systems into multiple internal systems to achieve supply chain goals and timelines.
• Maintain customer inventories both internally and externally in multiple facilities, while also managing deadlines and schedules with individual customer set specifications.
• Facilitate communication and transactional documentation with Transportation Management Services (TMS) and warehouse personnel in multiple facilities.
• Support month-end close processes by managing cost control measures and overseeing billing.
• Provide after hours on call support for OL clients, and forward calls appropriately.
• Oversee assigned freight, from pickup to delivery, providing real-time information to all stakeholders.
• Maintain excellent customer and CROPP employee interdepartmental relationships.

Additional Duties andResponsibilities

• Record and maintain accurate ERP and TMS transactional data for locations, products, routes, and customers (BluJay, Red Prairie, Business Objects a plus).
• Manage a diverse workload and client base with frequent interruptions and multiple internal and external requests to meet required timelines.
• Resolve problems for carriers and clients using critical thinking and problem-solving skills.
• Develop and run daily/weekly reports on transactional volumes, delivery performance, costs, profitability, and inventory accuracy.
• Ability to adapt to change in a positive manner to meet department goals and customer requirements and requests
• Provide back-up to others within the department on a daily basis.
• Other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

• Demonstrated experience in entering data with a high level of accuracy. Attention to detail is critical.
• Advanced knowledge in Microsoft Office Suite, specifically Excel.
• 3 years of related Supply Chain or Distribution work experience required and/or 2-4 year degree in logistics, supply chain, distribution, or related field.
• Experience or ability to learn Transportation Management System, Supply Chain and/or Enterprise Resource Planning
• Systems software is essential.
• Excellent verbal and written communication skills.
• Strong critical thinking, strategic problem solving, and analytical skills required.
• Ability to work both independently and in team settings successfully in an environment of change.
• Strong ability to prioritize and organize effectively.
• Highly productive with minimal guidance or supervision.
• Customer service oriented, maintains a professional attitude with clients.
• Strong problem solving, multi-tasking, conflict resolution, and analytical skills.