4 Jobs in Carolina, NC
Rocket Lawyer is Hiring a Customer Support Representative Near Carolina, NC
About Rocket Lawyer
We believe everyone deserves access to affordable and simple legal services.
Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered.
We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company’s history, to capture audiences worldwide. We are expanding our team to take on this challenge!
About the Role
Rocket Lawyer is looking for a talented Customer Support Representative who can thrive in a fast-growing environment. The person in this position will help expand our contact center support, working directly with customers, and will require significant time on the phone. The ideal candidate will possess excellent customer service skills and genuinely enjoy helping people. We foster an environment of diversity with strong company culture and offer remote flexibility.
\nAbout You
- A customer-centric mindset. You'll play a major role in ensuring long-term customer satisfaction.
- “Job one” is providing the highest quality customer experience. In order to support and retain our customers, you will be required to understand customers’ legal needs and educate on offerings that would most benefit them.
- Bachelor’s degree preferred
- Polished and professional demeanor with excellent verbal and written skills
- Must be comfortable handling a high volume of calls and online chat conversations
- Punctual and consistent attendance is required. Must be available for overtime or weekend hours, as needed
- Helpful demeanor with excellent phone skills
- Energetic and highly organized, shows initiative and takes ownership of issues
- Ability to multi-task with strong attention to detail
- Personality to maintain a respectful and professional behavior in situations which have irate and frustrated clients voicing concern for services or a product purchased
- Proficiency with all MS Office programs, Salesforce, and Livechat systems
Rocket Lawyer is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses.
All your information will be kept confidential according to EEO guidelines.
You may request reasonable accommodations by sending an email to hr@rocketlawyer.com.
Job Summary
Full Time
Telecommunications
$37k-46k (estimate)
04/25/2024
06/24/2024
rocketlawyer.com
SAN FRANCISCO, CA
200 - 500
2008
Private
WARREN HEFFELFINGER
$10M - $50M
Telecommunications
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About Rocket Lawyer
Rocket Lawyer is a California-based online legal services platform that provides corporate entity creation, documentation, and related services for businesses.
The job skills required for Customer Support Representative include Customer Service, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
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Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
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Be as polite as possible when talking to clients over the phone.
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Consider using database to record activities and research product information.
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Learn to refer to other service or technical departments for follow up as needed.
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Understand the customer’s expectations.
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Step 3: View the best colleges and universities for Customer Support Representative.
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