Description

The Customer Service Representative is responsible for activities in the Welcome Center or Customer Service Office as the primary point of contact for all internal and external customer interfacing communication.

The CSR is responsible for completing paperwork, maintaining schedules, and ensuring all paperwork is complete and error free.

The CSR provides information both internally and externally for a predominant portion of the day. The CSR is also responsible for knowing the Shipping & Receiving Clerk functions and is able to perform in the Customer Service as well as the Shipping and Receiving function, if needed. Position Responsibilities

Provide a strong level of customer service to internal and external customers

Maintain inbound and outbound schedules

Complete paperwork to make sure it is error free and prepare orders for distribution to forklift

operators

Process and schedule all carrier appointments

Communicate with customer on scheduling issues

Sign driver in and out of the facility; verifying all paperwork

Assign dock doors to the inbound and outbound loads

Process Bills of Lading and associated shipping and receiving documents

Reconcile inbounds with packing slips and coordinate drop lot activity

Work closely with shift management and leads to accomplish shift goals

Report errors and / or issues to appropriate member of leadership to ensure accuracy

Participate in all training programs provided

Perform all duties in a safe and timely manner

Qualifications and Requirements

Required

High School Diploma / GED equivalent required

PC Experience with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Previous AS400 and / or warehouse management systems (WMS) experience preferred

Basic math and reading skills necessary

Detailed oriented with the ability to perform multiple task in fast moving environment Ability to follow oral and / or written instruction

Good interpersonal skills and ability to work with internal and external customers

Preferred

Previous shipping & receiving experience in a warehouse environment

Personal Qualities

Strong interpersonal skills, both verbal and written

Positive approach in all interactions

Team orientated and self-motivated

Ability to multi-task calmly and effectively in a rapidly changing environment

Solid organization skills

Willingness to learn new systems as needed

Work Environment

This role routinely uses standard office and computer equipment

Last updated : 2024-06-05