6 Jobs in Camden, NJ
Mindlance is Hiring a Desktop support Near Camden, NJ
Job Summary :
The primary role of the Desktop Support Analyst is to provide on-site or virtual technical support services for clients and employees in business environments.
Primary Responsibilities : Provide hands-on hardware support, such as connecting computers to the wired network. Install software, updates and upgrades on the computers and workstations on the network.
Configure new computers, reconfigure and re-purpose older machines and set up workstations for new employees. Provide Help Desk support over the phone, through chat services, or via remote desktop support applications as well as in person.
Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
Install and support PC, Mac, laptop, tablet and mobile hardware and software (certifications from Apple, CompTIA, Microsoft or HDI are a plus).
Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.
Participate in hardware and software reviews and recommend purchases. Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
Analyze and make recommendations for hardware and software standardization. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
Qualifications : Technical Degree or related work experience Experience in Desktop Support
Understanding of ticketing software (ServiceNow, Remedy, or similar), and attention to detail in ticket management (timely handling of incoming tickets, proper notes and timely closure).
Experience with Intune & Autopilot is a plus, but not required.
EEO :
Last updated : 2024-06-03
Job Summary
Full Time
Business Services
$55k-69k (estimate)
06/05/2024
09/02/2024
mindlance.com
KING OF PRUSSIA, PA
1,000 - 3,000
1999
Private
$50M - $200M
Business Services
Related Companies
About Mindlance
Mindlance is a provider of technical staffing, product engineering and direct sourcing solutions for enterprises.
The job skills required for Desktop support include Technical Support, Desktop Support, Installation, Help Desk Support, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop support positions, which can be used as a reference in future career path planning. As a Desktop support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop support. You can explore the career advancement for a Desktop support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
01/31/2022: Norfolk, VA
With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
03/04/2022: Bangor, ME
They often deal with clients who are having trouble with their systems, which can frustrate customers.
03/20/2022: Houston, TX
Responsibility includes installing and maintaining hardware and computer peripherals.
02/26/2022: Cedar Rapids, IA
Installing and upgrading operating systems and computer software.
03/30/2022: Atlanta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
02/06/2022: Bloomington, IN
Resolve hardware and network connectivity issues timely and accurately.
01/25/2022: Springfield, OH
Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
03/01/2022: Pittsburgh, PA
Monitor day to day computer performance.
03/05/2022: Bismarck, ND
Understand the customer’s grasp of technology.
02/06/2022: Jacksonville, FL
Step 3: View the best colleges and universities for Desktop Support.
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