Job ID : 19727 - Phone Representative (Remote)

Location : Fully remote, must be able to commute to Clearwater, FL for quarterly meetings

Pay : $25.00

Hours : Phone Team

Phone Team

Sun-Thurs 12pm-8 : 30pm

Sun-Thurs 8pm-4 : 30am

Chat / Text Team

Tues-Saturday 12pm-8 : 30pm

Sun-Thurs 8pm-4 : 30am (2 positions)

Tues - Sat 8pm-4 : 30am (2 positions)

Type : Contract to Hire

Benefits during the contract period : We offer affordable medical, dental, and vision! Learn more : https : / / rb.gy / praijt

Job duties :

• Answer incoming phone calls from the Crisis Lifeline from clients needing online emotional support
• Ensure you meet all Crisis and Suicide Lifeline performance metrics
• Use the least invasive approach to service provision. Provide referrals, deploy mobile crisis units, and engage law enforcement in active rescue, as needed.
• Must be flexible for other duties as assigned : As an associate you may be required to cross-train across roles / departments with similar job duties, or assist with other business needs as required

Nice to have :

• Bachelor’s Degree from a four-year college or university or higher is preferred. (Not required)
• Health and Human Services background preferred.

Requirements :

• One year or more of related recent crisis, mental health, or substance abuse / counselling experience is required.
• Experience handling crisis phone calls is required.
• Above-average computer skills preferred.
• High school diploma or equivalent required
• Background check required
• Drug screening required
• Smoke-free workplace, nicotine testing required
• Must provide (3) references

Last updated : 2024-04-23