Customer Care Associate page is loaded Customer Care Associate

Customer Care Associate

locationsFoothill Ranch, California, USA time typeFull time posted onPosted 3 Days Ago job requisition idREQ-1968 Basic Function :

Provides best in class customer care and support by assisting customers with product selection, returns and answering technical questions.

Supports sales organization by providing product and sales support. Main contact for customer inquiries for pricing, scheduling, shipping information, follow up, and technical assistance.

Responsibilities :

• Processes same day as received all customer orders received by phone, fax or mail. Maintains assigned customer base and sales team fully informed on order, shipping, and backorder status.
• Answers technical questions and provides technical assistance and support via phone or fax as needed.
• Provides customer base with product information, availability, and pricing immediately upon request.
• Verifies all product warranties and issues all authorizations for returns. Inputs information on respective database.
• Support selling organization efforts by offering telemarketing (soft-selling) of ancillary products. Inform customers of new product introductions, product enhancements, and available products suitable for replacement of competitors products.
• Maintains product and technical knowledge by actively participating in on-going training and development courses.
• Maintains professional relationships with internal and external customers. Effectively interacts with manufacturing, distribution, accounting, and other departments as needed.
• All employees must be aware, have knowledge and shall have received general training in Quality requirements of ssur. Training takes place in the Onboarding process and in New Employee Orientation.

More specific Quality training is job specific.

• All training related to the quality management system is done in accordance to the Training Management Process (QM1681).
• Exercises good use of company funds and property within the set guidelines. Maintains an honest and professional attitude as the companys representative at all times.
• Contributes to a safe working environment by maintaining own workspace and reporting any potential hazards.
• Utilizes Microsoft Office products (Windows, Word, Excel, and Access) and Navison in daily activities.
• Ability to prepare clear, concise, and grammatically correct correspondence

Qualifications :

A.S degree or two years of college coursework in business, medical terminology, or science desirable. High School graduate and 3-5 years experience as a customer service representative may be substituted for A.

S degree or college coursework. Inside sales / telemarketing experience highly desirable.

• Intermediate level proficiency on the usage of Microsoft Office Products.
• Basic knowledge of accounting terms and transactions.
• ssur* *is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.*

0 : 00 / 1 : 30 Founded in 1971, ssur is a global leader in non-invasive orthopedics that help people live a life without limitations.

Our business is focused on improving peoples mobility through the delivery of innovative technologies within the fields of Prosthetics and Bracing & Supports.

Recognized as a Technology Pioneer by the World Economic Forum, we invest significantly in research and product developmentour award-winning designs support a better quality of life for millions of people around the world.

Successful patient and clinical outcomes are further empowered via our educational programs and business solutions. Headquartered in Iceland, ssur has major operations in the Americas, Europe and Asia, with additional distributors worldwide.

Our Employees

Our mission is to improve peoples mobility. Every year, the effort and enthusiasm of our employees leads to many new solutions that make a real difference in peoples lives.

Our values honesty, frugality and courage are the backbone of our business and we strive to live these values every day in everything that we do.

If you are interested in combining your talents and ambition with those of our high-performing teams, please submit your information and resume for review.

to view global opportunities at ssur.

If you experience any technical issues please contact : [email protected]