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Monadnock Construction Inc is Hiring an IT Technician Near Brooklyn, NY
Reports to: IT Director
Duties and Responsibilities
- Technical Support
- Act as first point of contact support for all incoming requests via the FreshService ticketing system locally and/or globally via telephone, web, email, and in person to ensure courteous, timely and effective resolution of end-user issues.
- Effectively prioritize and escalate incoming tickets and schedule investigation and resolution.
- Promptly respond to alerts and notifications indicating internet circuit downtime and initiate troubleshooting procedures to identify the root cause of circuit outages.
- Resolve issues related to Microsoft 365 applications and cloud services.
- Company Provided Equipment and Assets
- Set up, troubleshoot, and repair printers and other peripherals.
- Maintain an equipment inventory, including laptops, mobile devices, printers, and related supplies.
- Conduct regular inspections and maintenance of conference room A/V equipment to ensure optimal performance.
- Manage and maintain Microsoft Intune for Mobile Device Management (MDM).
- General IT Administration and Development
- Perform basic network administration tasks, including monitoring and maintenance of networks and resolving networking issues, including Wi-Fi, LAN, and connectivity problems.
- Contribute to technician knowledgebase as needed.
- Provide suggestions for continual improvement and assist with assessment of new technologies for suitability within the organization.
- Bachelor's degree in computer science or related field.
- 1-3 years' experience in an IT or technical support role.
- Prior experience troubleshooting devices, including iPhones, iPads, laptops, etc.
- Excellent interpersonal skills with a priority on customer service.
- Ability to distill complex information into easy-to-understand explanations to a variety of personnel, including the creation of "How to" guides and step by step instructions.
- Experience with Windows 10/11 and iOS required.
- Experience with Bluebeam, Azure, Entra, and InTune preferred but not required.
- Experience with A/V systems and troubleshooting preferred but not required.
- Medical, Prescription, Dental and Vision - $0 Medical and Dental plans for Employees
- Company provided Life Insurance, Short-term and Long-term Disability Plans
- Flexible spending accounts for Medical, Dependent Care, Transit and Parking expenses
- 401(k) and Company Match
- Annual Bonus
- Generous PTO, Paid Holidays, and Parental Leave
- Tuition & Education Reimbursement Program
- Wellness Plans- $0 ClassPass membership
Job Summary
Full Time
Building Construction
$89k-110k (estimate)
05/19/2024
11/13/2024
moncon.com
BROOKLYN, NY
100 - 200
1975
Private
NICHOLAS LEMBO
$10M - $50M
Building Construction
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The job skills required for IT Technician include Technical Support, Troubleshooting, Networking, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Technician positions, which can be used as a reference in future career path planning. As an IT Technician, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Technician. You can explore the career advancement for an IT Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Technician job description and responsibilities
IT Technician uses skills like backup,troubleshooting, repair computers,software packages and handle the maintenance and repair of both software and hardware of computers.
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These technicians support staff by assisting them with computer-related problems and training them on new systems and software as needed.
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Sometimes known as computer support specialists or help desk technicians, provide support to computer users. Must also have practical knowledge of computers and networks.
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Must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.
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The main duties of a technician are to provide skilled labor on complex systems or highly technical mechanical or diagnostic testing.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Technician jobs
As computer technology changes, technicians must constantly update their professional development.
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Employers may also choose to run criminal background checks on IT technicians, particularly for those who will be performing on-site services.
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Employers will accept candidates with a high school diploma can also pursue Microsoft Certified desktop support Technician ( MCDST credential.
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Excellent Problem-Solving and analytical skills.
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Get professional certifications like Cisco Certified Technician Certification and Training.
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Step 3: View the best colleges and universities for IT Technician.
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