Company Overview : True Care is looking for passionate individuals who want to make a positive impact on the lives of those in need.

As a leading home care provider providing personalized home care services across the five boroughs of New York City and throughout Westchester, it is our mission to deliver the highest quality home care services, serving diverse and multicultural communities with care that feels like family.

We deliver seamless continuity of care by working directly with New York State Managed Long-term Care plans, Certified Home Health Agencies, hospice agencies, and other entities to ensure the best possible outcomes for our clients.

Our in-home and care programs include Home Health Aide (HHA) assistance, specialized memory care, home infusion therapy, Nurse care management, appointment and procedure escort, private duty Nursing, hospice and palliative care, and consumer-directed assistance wherein clients choose the caregiver of their choice (CDPAP).

Join our team and help us provide exceptional care to those who need it most!

Position Title : Intake Coordinator

Reports to : Intake Manager

Job Summary : The Intake coordinator works closely with a team of Community Outreach Representatives and potential clients to help facilitate setting up care for members enrolled with True Care Home Care.

He / she is responsible for processing referrals received from all referral sources to ensure potential patients can enroll in home care services in a timely fashion.

Responsibilities include :

• Have knowledge of all lines of services in true care to offer patients the best services possible and to generate daily referrals
• Liaison between the agency and partnering contracts to discuss member eligibility and start of care processes
• Working with active patients to obtain necessary documentation and assisting new patients to get Medicaid or refer patients to a third party to get active Medicaid for continued enrollment
• Follow up with potential patients and contracts on a consistent basis to ensure intake and enrollment is processed smoothly
• Manage the referral intake process from initiation through admission statuses
• Analyze weekly status update reports, from all agency contacts and complete all necessary paperwork
• Maintain an active caseload with an appropriate quota and follow processes to get potential patients started with services
• Schedule assessments and reassessments of applicants and enrollees using HHA eXchange.
• Timely communication with the Program Manager, team members, and the Marketing team.
• Constant exchange of information with various departments to schedule assessments, and gather required clinical and demographic data from patient and sources
• Create, obtain and track all communication notes for prior and present authorizations

Job requirements :

• Bilingual in Spanish is required
• High School diploma / GED equivalent
• Experience in Salesforce, HHA eXchange
• You are personable and professional and can assist patients with questions on the CDPAP programs
• You are compassionate, patient and are interested in helping potential patients enroll in a home care program that will benefit them
• You are already trained and experienced with home care, or knowledge of the HHA eXchange
• Able to work in a team-building environment

True Care provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.

About True Care NY :

True Care is a licensed Home Care Agency providing outstanding homecare service in the New York Metropolitan area. Our passionate dedication to our clients sets True Care apart.

We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them.

It is our mission to continue to raise the standard of homecare services. We are committed to providing the highest level of care by maintaining excellence in staff, procedures, and responsiveness.

The True Care team is Healthcare professionals who are committed to helping our patients and caregivers experience the most excellent care.

Build the career you want, enjoy a healthy work-life balance, and make a powerful impact as you advance in your role. Our agency is always growing, and we welcome candidates capable of steering the team in a positive direction.

Last updated : 2024-05-21