2 Jobs in Broadway, VA
JBS is Hiring a Customer Service Representative Near Broadway, VA
Position at Pilgrim's
Processes daily all orders received for accounts that are assigned to this position. Coordinates the processing of the customer order with Production Planning, Inventory Control, Warehousing personnel, Transportation, QA, R&D, Sales, and the customer, as necessary.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Processes daily all orders received for accounts that are assigned to this position.
- Maintains a current and accurate procedures manual, which details the processing requirements for each assigned account. Maintains knowledge of each customer's profile (the products they order, frequency of orders, weights, pricing, FOB or delivered, etc.) and communicates with Sales to improve Salespersons' awareness of the status of their customers.
- Evaluates inventory, production and transportation issues in order to coordinate customers' orders.
- Confirms pricing and acknowledges order entry within 24 hours of receipt of order. Ensures proper invoicing of accounts by verifying and confirming customer pricing and contract prices.
- Coordinates between credit, accounting and customer on any discrepancies on invoicing, material and freight.
- Reports customer feedback and all customer complaints, including any sign of customer dissatisfaction, to appropriate management and/or consumer relations.
- Coordinates product and order status between the warehouse, transportation, inventory control, sales and marketing, accounting and the customer.
- Maintains ability to promote partnerships with both internal and external customers.
- Promotes a positive and professional representation of the company to each customer.
- Maintains ability to perform efficiently and follow through on all details, in a fast-paced, customer focused environment.
- May be required to travel.
- May require availability outside of normal business hours.
EDUCATION: Typically requires an Associate's Degree in a related field; however, additional related work experience will be considered in lieu of the education requirement.
SKILLS / EXPERIENCE:
- 1-3 years experience in a customer service related position required
- A strong belief in Customer Service is required
- Outstanding customer service skills required
- Professional telephone skills required
- Ability to work in a fast paced environment
- Strong written and verbal communication skills
- Efficient and detail oriented
- Able to maintain a positive attitude while dealing with multiple tasks
- General working knowledge of SAP, Microsoft Excel, and Microsoft Outlook EOE/Vet/Disabled
Job Summary
Full Time
Skilled Nursing Services & Residential Care
$31k-38k (estimate)
05/06/2023
07/01/2024
jbsmentalhealth.com
PELL CITY, AL
50 - 100
1995
LAURA FULBRIGHT
$10M - $50M
Skilled Nursing Services & Residential Care
Related Companies
The job skills required for Customer Service Representative include Customer Service, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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