8 Jobs in Bristol, TN
Point Broadband is Hiring a Customer Service Representative Near Bristol, TN
Duties And Responsibilities
- Guide customers through their billing changes during acquisitions or transitions. Reviewing account information, service plan including pricing, installation fee, and equipment needed for the installation for accuracy.
- Resolve billing issues quickly and efficiently, through phone calls, email, and chat.
- Walking the customer through our billing cycle, auto pay, paperless billing, customer portal, and taking their first payment.
- Call customers with outstanding debts to collect overdue payments and update account notes for collection efforts.
- Process collections in a courteous and professional manner.
- Complete install tickets in the morning and throughout the day to aid in accuracy for billing and inventory.
- Setting up a new customer, answering questions, or making changes to the customers’ billing or services.
- Consistent work in Excel, SONAR, and project management software/database.
- Review construction drawings in SONAR for new account setup.
- Work alongside peers, leaders, and other departments, learning and sharing ideas, while serving customers and providing resolutions to issues.
- High School diploma or GED.
- Above average understanding of Internet and/or wireless technology.
- Strong analytical skills with the ability to read, follow instructions, communicate, and document clearly.
- Learn new processes and skills, grow knowledgeable of systems, and develop proficiency in our company values, organizational requirements, and competencies, needed to thrive in your role.
- Stationary position for 8-10 hours. Flexibility to work occasional nights, weekends, and holidays.
- Other duties needed to help drive to our vision, fulfill our mission, and abide by our organization’s values.
- Medical (3 plans to choose from), Dental and Vision
- Short Term Disability
- Flexible Spending Accounts
- Company Paid Life as well as Voluntary policies
- 401(k) with generous company match
- Paid Time Off
- Share the Care Paid Time Off
- Paid Holidays
- Uniform/Boot allowance *Applicable by Position*
- Cell Phone Allowance *Applicable by Position*
- Career Progression Opportunities
- Discounted Broadband Services *Where Applicable*
Job Summary
Full Time
Telecommunications
$35k-44k (estimate)
05/26/2024
06/16/2024
point-broadband.com
WEST POINT, GA
50 - 100
2016
Private
TODD HOLT
<$5M
Telecommunications
Related Companies
The job skills required for Customer Service Representative include Billing, Customer Care, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
