Description

Tow Driver will report directly to the Manager of Roadside Operations (MRO). The Driver will operate as a Tow expert that has above entry level skills under supervision of the MSO. The Driver will be required to support Rocky Mountain Truck Centers policies and procedures. Understanding breakdown coordinators and customers are an essential skill that must be developed and maintained as a technician, respect will always be a priority. The Driver will follow a strict chain of command. Reporting to the MSO directly for guidance and issues. Upon the MSO being out of the area or unavailable will report to the Assistant Manager. The driver must get permission to contact any other Director, VP, CFO, HR about issues that concern other employees or customers. Following proper chain of command will ensure that the MSO is fully aware of any issues, concerns, or technical support needed. You will be issued and responsible for the following: Tech Cell Phone Microsoft Windows Surface Tablet

**Loss or damage to any issued equipment will be your responsibility to repair or replace**_________initial

• Maintain the Rocky Mountain Promise in everything you do.
• Work as a team, with the shops, coordinators, tow drivers and service writers.
• Always maintain a for profit mind set, keeping safety and the customer in mind, always.
• Ensures communication with the breakdown coordinators is maintained and is happening in a timely manner.
• Follow the Rocky Mountain Truck Centers policies
• Maintain a professional image and attitude always
• Follow Rocky Mountain Truck Centers safety policies
• Accurately document work performed on repair orders
• The tow truck must be clean and presentable at all times.

Daily precheck and inspection of service truck emailed to safetyandtraining@247breakdown.com

Fuel tickets must be turned-in with current mileage on the truck immediately or next business day.

1st of each Month you must email pictures, 6-8 photos of the service truck, inside, outside and bed, showing all equipment owned by RMTC. Same email as your daily inspection. You will be paid via your time clock as it correlates to specific tow calls. It is your responsibility to ensure your billed time for all customers, use the app. If it does not match your attendance time will be adjusted to match the billed time on the WO.

Tow Truck Driver Duties and Responsibilities

• Respond to accidents, breakdowns, and other roadside incidents
• Stay in contact with the driver when you are enroute
• Perform basic repairs or tow their vehicle to a garage
• Safely load trucks onto the back of your truck
• Any damage caused by you on any customer’s equipment due to negligence will be paid by you
• Keep your truck clean and in good condition, performing and reporting daily inspections
• It is your responsibility to ensure that the tow bill is paid in full prior to dropping the equipment, all commission for any non-payment will be deducted.

Tow Truck Driver Requirements and Qualifications

• A commercial driver’s license
• Strong communication and time management skills
• Basic mechanical skills
• Attention to detail when documenting work
• Physical strength and stamina

Safety is your responsibility; you must operate in a safe manner in everything you do. This will include but not limited to using Highway Patrol to block traffic, moving the truck to a safer location, reflective equipment, and uniforms per DOT & OSHA standards.

These duties and responsibilities may change at any given time, and you will be notified via email with the changes and given 48 hours to respond, no response after 48 hours will assume acceptance of all changes.

Qualifications