3 Jobs in Boston, MA
LanceSoft Inc is Hiring an IT Site Administrator Near Boston, MA
- Respond and resolve tickets/incidents related to customer support or updates.
- Support, trouble shoot and configure remote access to assist network users with connectivity to HHS network from non-magnet connections.
- Troubleshoot and resolve network issues/infrastructure.
- Configure and maintain backup and restore process to include swapping tapes, restoring files, and transfer of media.
- Install, configure, and support state issued mobile devices.
- Review server event logs daily to ensure optimal performance and identify potential issues.
- Implementation of EOHHS IT enterprise images for Desktops/Laptops
- Manage the upgrade of hardware & software as needed; including new Anti-Virus, Operating System patches, or other mandated software upgrades.
- Communicate and/or escalate to the supervisor any IT operations issues or disruptions (planned or unplanned) to minimize user impact.
- Assist Telecom with movement of IP phones and other groups with installation/ movement of assets.
- Utilize Network Administrative Tools to manage the network and ensure efficiency of system resources.
- Maintain disaster recovery package for servers and build/restore servers.
- Manage site specific network infrastructure & server support projects; leading meetings to ensure resources are maximized.
Preferred Knowledge, Skills & Abilities:
- 5 years of IT support or help desk related experience (field, desktop, mobile, etc.) working in a healthcare or hospital setting.
- 5 years of relevant experience working in a collaborative, customer service focused environment that used a multi-channel (email, chat, phone, WebEx) setting for communication.
- Excellent communication and writing skills with the ability to clearly communicate technical concepts to both technical and non-technical audiences.
- Excellent ability to work independently on job responsibilities.
- Experience with at least one ticketing system with the ability to take notes and record all interactions and steps taken with the users. CA Service Desk Manager preferred.
- Functional knowledge of Microsoft Office, Exchange and O365 products such as Outlook, Word, Excel, PowerPoint, Access, SharePoint, OneDrive, Intune, Teams, Azure AD, MFA authenticator and VPN
- Working knowledge and hands-on experience with the following skillsets:
- Active Directory
- Microsoft Windows 7 and 10
- Server Operating Systems 2008 - 2012
- Local Area Networks (physical and logical)
- SCCM
- Bomgar
- Capabilities and limitations of computer hardware, Servers, PCs, Laptops, Printers & Peripherals
- Basic security measures and requirements
- Basic Networking knowledge and understanding
- Mobile Support - Apple iOS and Android.
- Ability to understand the laws, rules, regulations, policies, and procedures, standards and guidelines governing all EOHHS activities.
- Valid driver’s license with clean driving record and access to a vehicle
Education and Certifications:
- Associate degree in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience
- Microsoft certifications is desirable, but not required.
Job Summary
Contractor
Business Services
$81k-104k (estimate)
06/01/2024
11/17/2024
lancesoft.com
HERNDON, VA
500 - 1,000
2000
Private
DIVYA GANDHI
$200M - $500M
Business Services
Related Companies
About LanceSoft Inc
LanceSoft is a provider of application development, management outsourcing and data-warehousing services to the aerospace and automotive sectors.
The job skills required for IT Site Administrator include Customer Service, Computer Hardware, Inventory Control, Computer Science, Service Desk, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Site Administrator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Site Administrator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Site Administrator positions, which can be used as a reference in future career path planning. As an IT Site Administrator, it can be promoted into senior positions as an IT Asset Management Administrator III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Site Administrator. You can explore the career advancement for an IT Site Administrator below and select your interested title to get hiring information.
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